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garethcoker
Envato team
says

Yup, I noticed this a while back too. A good tip.

Though it’s not my biggest oversight or mistake regarding contacts. My biggest mistake was when setting up my website, I set up the contact form correctly in every way….except for it to forward all the messages to my actual eMail. So, about 123 correspondences were left unopened and in the completed forms section of the admin panel of the website. I did not realise this until 5 months after I set everything up. I simply assumed that people just used my actual eMail rather than the contact form, as I still get a lot of messages that way anyway! My error…

Fortunately, I did not lose any business from that mistake, but yeah, Facebook ‘Other’ messages is far too well hidden – for no apparent reason!

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RoundedHexagon
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Wow.. thanks for info. >10 messages were there :O

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Synchrotron
says

Just curious, are you guys directing your customers to your personal profiles on Facebook? Why not use an artist page profile? Then you wouldn’t miss any messages. They all show up in the admin panel don’t they?

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snkart
says

Thanks for the tip dude! Didn’t even notice! HaHa

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pezflash
says

@Synchrotron FB is about promotion. I don’t redirect anyone there, but being a such viral community, you get many people reaching you directly from FB, and therefore, contacting you from its platform. Worth for referals.

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Synchrotron
says

@Synchrotron FB is about promotion. I don’t redirect anyone there, but being a such viral community, you get many people reaching you directly from FB, and therefore, contacting you from its platform. Worth for referals.
Well, you have a personal profile linked from your page here at Envato. Obviously people will follow that link and contact you through your personal profile.
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urbazon
says

Thanks for the tip. I already knew this, but it’s so “intuitive” that I always forget about it and I always miss it even though I know it exists… They definitely could’ve done it much better.

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Synchrotron
says

Yep, happened to me to. Actually just recently missed out on a gig because of the other folder. A friend asked med if I had received a message from a promoter she knew and there it was, in the other box. Unfortunate.

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PaBlikMM
says

Thanx for the tip!!

I see i missed some potencial music work :( GRRRR!!!

Thanx for the tip again – will check this more often! :)

Pavel “CHA!”

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Alexlasek
says

nice, I had 40 hidden msgs, most of them spam but there are couple important ;/

thax for that

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