FantasticPlugins
FantasticPlugins Recent Posts Threads Started
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FantasticPlugins says


Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)
Not sure how it works currently, but if a buyer purchases a job and there is no response from service provider for certain amount of days, it supposed to impact on reputation in an automated manner. And a cancellation email supposed to reach buyers in predefined manner. There is no point in asking buyers to manually report about a thing which can be already measured by the system itself. Tough situation though for everyone involved.

@VF

If I understand correctly then, I guess the discussion is about non-responsive service providers when an inquiry is made for a service. It is unresponsiveness to a pre sale question and not after a purchase is made in which case I guess your suggestions are valid.

@Jordan_M

Is there something we can do about Buyers who inquire but don’t respond to the Seller’s reply as we had the following experience. :)

From our experience, we once sent replies to 6 to 8 prospective buyers who sent us the project details with pre sale questions. Each reply takes time as we need to understand the project details and reply with proposal on price, time, details etc etc. Not even 1 replied back. We understand it can be due to any reason such as the Buyer found another service, Buyer lost interest in the project, Buyer didn’t get the work from another person etc etc. In the same context a Seller may also not reply due to a lot of reasons.

These things do happen and though it might be frustrating, it is inevitable. :)

Hope Envato does things that are fair to both Buyers and Sellers.

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greenline says

These things do happen and though it might be frustrating, it is inevitable. :)

It’s normal when a buyer does not answer back after pre-sales questions….. But as a services provider, someone should put their services on hold (paused) if he knows he cannot answer back or he is too busy.

I think most services providers do not know that Envato Studio has this features to pause your services….

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doru says



Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)
Not sure how it works currently, but if a buyer purchases a job and there is no response from service provider for certain amount of days, it supposed to impact on reputation in an automated manner. And a cancellation email supposed to reach buyers in predefined manner. There is no point in asking buyers to manually report about a thing which can be already measured by the system itself. Tough situation though for everyone involved.

@VF

If I understand correctly then, I guess the discussion is about non-responsive service providers when an inquiry is made for a service. It is unresponsiveness to a pre sale question and not after a purchase is made in which case I guess your suggestions are valid.

@Jordan_M

Is there something we can do about Buyers who inquire but don’t respond to the Seller’s reply as we had the following experience. :)

From our experience, we once sent replies to 6 to 8 prospective buyers who sent us the project details with pre sale questions. Not even 1 replied back. We understand it can be due to any reason such as the Buyer found another service, Buyer lost interest in the project, Buyer didn’t get the work from another person etc etc. In the same context a Seller may also not reply due to a lot of reasons.

These things do happen and though it might be frustrating, it is inevitable. :)

Hope Envato does things that are fair to both Buyers and Sellers.

I got this issue numerous times in the past month. Buyers ask this and that, get an answer, say they will be back in one moment then no one see them again.

It really annoys me as I’m starting to get a problem in answering technical question to maybe someone who really deserve it.

I understand that this is how the world works and not every request will become a paid job but I think is important to have some statistic that show “user created 50 jobs but purchased none”.

I can then focus on helping people that have real requests.


In the mean time, if you still need someone to do this job for you, shoot me an email directy ‘jordan(at)envato.com’ and I’ll do my best to help ya! :D

Can you please take a look at a problem I have now on envato studio when you have some time? Matthew Grant can point you out to my request. Thank You.

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VF says



Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)
Not sure how it works currently, but if a buyer purchases a job and there is no response from service provider for certain amount of days, it supposed to impact on reputation in an automated manner. And a cancellation email supposed to reach buyers in predefined manner. There is no point in asking buyers to manually report about a thing which can be already measured by the system itself. Tough situation though for everyone involved.

@VF

If I understand correctly then, I guess the discussion is about non-responsive service providers when an inquiry is made for a service. It is unresponsiveness to a pre sale question and not after a purchase is made in which case I guess your suggestions are valid.

Looking at amount of disappointment showed by original post, I thought it was about actual purchase ended without response. Envato Studio (Microlancer) was basically started with the aim of quick / less communicative jobs. From that perspective, these kind pre-sale communications may not match with many service providers.

So 3 queries ending without response is obvious, considering the fact that nature of services are partially product based instead of service based. I guess, those service providers who are not interested in responding pre-sale queries should have a way to disable that feature for them so that no buyers get disappointed.

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Anps says

Hi

Have just one things to say, did few jobs on envato studios, and way to much work for 90$, if you’r lucky you get a reasonable client otherwise its a waste of time in my opinion, and the revisions part is not as it should be, since when client doesn’t like the revision it just comments on it… further on how can you control the revisions, when you get an answer “I don’t like it. it is not what I wanted” and in the end you are left making 30 different versions for what? Any decision from the staff about who gets the money is not fair in my opinion. For example I just cannot compete with authors were life expenses are $150 per month when my life expenses are for example bare min 1000$ per month.

So when I spend 30 hours on a project and half of that time communicating it hurts my life literally. But never the less i still reply to mail and as Doru stated we the authors also get promised answered and do not get them, people think that time spending answering bunch of questions is something that is our fun hobby.

Keep in mind nothing in this life is 100% and when you don’t get an answer move along to another author. :) Most probably he has a bigger price but hey, that is why he has it :)

cheers

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augustomeijer says

Hi

Have just one things to say, did few jobs on envato studios, and way to much work for 90$, if you’r lucky you get a reasonable client otherwise its a waste of time in my opinion, and the revisions part is not as it should be, since when client doesn’t like the revision it just comments on it… further on how can you control the revisions, when you get an answer “I don’t like it. it is not what I wanted” and in the end you are left making 30 different versions for what? Any decision from the staff about who gets the money is not fair in my opinion. For example I just cannot compete with authors were life expenses are $150 per month when my life expenses are for example bare min 1000$ per month.

So when I spend 30 hours on a project and half of that time communicating it hurts my life literally. But never the less i still reply to mail and as Doru stated we the authors also get promised answered and do not get them, people think that time spending answering bunch of questions is something that is our fun hobby.

Keep in mind nothing in this life is 100% and when you don’t get an answer move along to another author. :) Most probably he has a bigger price but hey, that is why he has it :)

cheers

Regarding the unfair pricing/hours ratio’s, unfortunately that’s a general problem, I think, when dealing with international online “Freelance” services. It’s not just an Envato Studio issue. You’re in disadvantage when you’re living in an “expensive” country as well. You’ll just have to get the appropriate/honest clients (which is difficult) and try to identify and ignore all the dirt.

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Jordan_M Envato team says



Like Calin said, you can report providers you think are taking an unreasonable amount of time to respond directly to our team here: http://enva.to/ReportSP – helps us a heap :)
Not sure how it works currently, but if a buyer purchases a job and there is no response from service provider for certain amount of days, it supposed to impact on reputation in an automated manner. And a cancellation email supposed to reach buyers in predefined manner. There is no point in asking buyers to manually report about a thing which can be already measured by the system itself. Tough situation though for everyone involved.

@Jordan_M

Is there something we can do about Buyers who inquire but don’t respond to the Seller’s reply as we had the following experience. :)

From our experience, we once sent replies to 6 to 8 prospective buyers who sent us the project details with pre sale questions. Each reply takes time as we need to understand the project details and reply with proposal on price, time, details etc etc. Not even 1 replied back. We understand it can be due to any reason such as the Buyer found another service, Buyer lost interest in the project, Buyer didn’t get the work from another person etc etc. In the same context a Seller may also not reply due to a lot of reasons.

These things do happen and though it might be frustrating, it is inevitable. :)

Hope Envato does things that are fair to both Buyers and Sellers.

Absolutely – totally understand how that is frustrating for sellers on Studio. We are talking in the team about how we can introduce ‘trust’ metrics for buyers as well as providers. Eg: giving them a responsiveness score, or displaying their purchase/enquiry ratio to providers they’re engaging with, or even just a purchase count (just using these examples, I’m not sure we’d actually use those metrics). That should help inform providers about who they’re dealing with.

We’ve got to be careful to not discourage buyers from using the site though! But it’s definitely a two-way relationship :D

FantasticPlugins
FantasticPlugins Recent Posts Threads Started
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  • Has sold $10,000+ on Envato Market
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  • Sells items exclusively on Envato Market
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FantasticPlugins says

Absolutely – totally understand how that is frustrating for sellers on Studio. We are talking in the team about how we can introduce ‘trust’ metrics for buyers as well as providers. Eg: giving them a responsiveness score, or displaying their purchase/enquiry ratio to providers they’re engaging with, or even just a purchase count (just using these examples, I’m not sure we’d actually use those metrics). That should help inform providers about who they’re dealing with.

We’ve got to be careful to not discourage buyers from using the site though! But it’s definitely a two-way relationship :D

Thanks for the info. I understand it is tricky thing to handle. :)

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designernit says

I am SO DISAPPOINTED in this site. This is the second time I’ve downloaded a theme that has ended up being useless to me due to lack of support or an act of a miracle in figuring out which forum, designer, coder, etc. to contact on your issue. NEVER AGAIN will I try to use this site. Sad because some of the products are good if you can get them to work.

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LubosVolovar says

act of a miracle in figuring out which forum, designer, coder, etc. to contact on your issue.

Usually is enough to contact the AUTHOR of the theme. Link to his profile can be found in the right sidebar on item’s page.

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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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