6 posts
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dannielk says

I´ll made a deposit via paypal and the transaction was complete, but i don´t see my account charge. I’ll make a $100 dollar deposit.

3903 posts After Effects Templates
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miseld says

I´ll made a deposit via paypal and the transaction was complete, but i don´t see my account charge. I’ll make a $100 dollar deposit.

Hi dannielk,
someone from staff will contact you soon.
Open your Support ticket here: http://support.envato.com/index.php?/Tickets/Submit

6 posts
  • Bought between 50 and 99 items
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dannielk says

thanks, I already open a ticket, but I have no response. I need some footage urgent.

Sorry my bad english.

3903 posts After Effects Templates
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Elite Author
  • Referred between 500 and 999 users
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
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miseld says

thanks, I already open a ticket, but I have no response. I need some footage urgent. Sorry my bad english.

Maybe I can help you, if you have a Paypal account, let me know what footage (send me all links) do you need and which licence you need to buy. Contact me via profile page if it’s urgent.

6 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
dannielk says

Hi, I don´t have more money in my paypal account. I already sent my transaction ID, because paypal make the deposit. Is the first time this happened. I hope envato fix this. Thanks for your help-

3903 posts After Effects Templates
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Elite Author
  • Referred between 500 and 999 users
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Has been a member for 4-5 years
+4 more
miseld says

I flag this post and i hope someone will reply ASAP.

6 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
dannielk says

thank you!

5223 posts
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KingDog Staff says

Can I get your Support ticket number? Thanks!

6 posts
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
dannielk says

Hi, mi support ticket numer is: Ticket ID: WFQ-960-85478

Thanks!

5223 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+9 more
KingDog Staff says

I’ll let Support know now. Thanks!

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