6 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
dannielk
says

I´ll made a deposit via paypal and the transaction was complete, but i don´t see my account charge. I’ll make a $100 dollar deposit.

4136 posts After Effects Templates
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Became a Top 20 Author of the Month
  • Elite Author: Sold more than $75,000 on Envato Market
+12 more
miseld
says

I´ll made a deposit via paypal and the transaction was complete, but i don´t see my account charge. I’ll make a $100 dollar deposit.

Hi dannielk,
someone from staff will contact you soon.
Open your Support ticket here: http://support.envato.com/index.php?/Tickets/Submit

6 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
dannielk
says

thanks, I already open a ticket, but I have no response. I need some footage urgent.

Sorry my bad english.

4136 posts After Effects Templates
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Became a Top 20 Author of the Month
  • Elite Author: Sold more than $75,000 on Envato Market
+12 more
miseld
says

thanks, I already open a ticket, but I have no response. I need some footage urgent. Sorry my bad english.

Maybe I can help you, if you have a Paypal account, let me know what footage (send me all links) do you need and which licence you need to buy. Contact me via profile page if it’s urgent.

6 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
dannielk
says

Hi, I don´t have more money in my paypal account. I already sent my transaction ID, because paypal make the deposit. Is the first time this happened. I hope envato fix this. Thanks for your help-

4136 posts After Effects Templates
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Became a Top 20 Author of the Month
  • Elite Author: Sold more than $75,000 on Envato Market
+12 more
miseld
says

I flag this post and i hope someone will reply ASAP.

6 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
dannielk
says

thank you!

6774 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Can I get your Support ticket number? Thanks!

6 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 50+ items on Envato Market
dannielk
says

Hi, mi support ticket numer is: Ticket ID: WFQ-960-85478

Thanks!

6774 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

I’ll let Support know now. Thanks!

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