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dannielk says

I´ll made a deposit via paypal and the transaction was complete, but i don´t see my account charge. I’ll make a $100 dollar deposit.

3961 posts After Effects Templates
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miseld says

I´ll made a deposit via paypal and the transaction was complete, but i don´t see my account charge. I’ll make a $100 dollar deposit.

Hi dannielk,
someone from staff will contact you soon.
Open your Support ticket here: http://support.envato.com/index.php?/Tickets/Submit

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dannielk says

thanks, I already open a ticket, but I have no response. I need some footage urgent.

Sorry my bad english.

3961 posts After Effects Templates
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miseld says

thanks, I already open a ticket, but I have no response. I need some footage urgent. Sorry my bad english.

Maybe I can help you, if you have a Paypal account, let me know what footage (send me all links) do you need and which licence you need to buy. Contact me via profile page if it’s urgent.

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dannielk says

Hi, I don´t have more money in my paypal account. I already sent my transaction ID, because paypal make the deposit. Is the first time this happened. I hope envato fix this. Thanks for your help-

3961 posts After Effects Templates
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miseld says

I flag this post and i hope someone will reply ASAP.

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dannielk says

thank you!

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KingDog Envato team says

Can I get your Support ticket number? Thanks!

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dannielk says

Hi, mi support ticket numer is: Ticket ID: WFQ-960-85478

Thanks!

5634 posts
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KingDog Envato team says

I’ll let Support know now. Thanks!

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