RockNRollaDesigns
RockNRollaDesigns Recent Posts Threads Started
17 posts rocknrolla
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RockNRollaDesigns says

At Rocknrolla, we create HTML and mostly WordPress themes for Themeforest.net. We get queries from customers on how to use the theme or help setting up their site and your job is to provide really good technical support. We consider top quality customer support to be a vital part of our business. Our top priority is making our customers smile. After all, our customers are the core of our existence.

What you’ll be doing

  • Quickly and accurately handling support communications from our support forum.
  • Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
  • Maintaining internal and customer-facing support documentation
  • Building relationships with team to work together solving problems and making improvements
  • Making recommendations to improve product and process
  • Be a team player in a flat-structured, highly collaborative environment
  • Making Rocknrolla,a primary focus of your life

An ideal candidate has

  • Strong technical troubleshooting skills, perseverance, and patience
  • The ability to communicate and empathize with all levels of customers, end users, and developers
  • The ability to effectively multi-task and juggle priorities
  • A strong understanding of web development technologies and concepts like WordPress, AJAX, PHP, JAVAScript, JQuery, HTML, CSS,
  • Knowledge of web server and client configuration
  • Top-notch written and verbal skills—English required.
  • A willingness and ability to “dive right in”, be effective, and make a difference
  • Curiosity about “how things work” and “how to make them better”

How to Apply

If this sounds like something you would be interested in, shoot me a message via my profile or send us a mail at rocknrolladesigns@gmail.com with details of your experience, links to previous work, expected hourly rate, and a little bit about yourself & how you would be a good fit for the position.

RockNRollaDesigns
RockNRollaDesigns Recent Posts Threads Started
17 posts rocknrolla
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
RockNRollaDesigns says

Position still available. :)

146 posts
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chilly_orange says

You might get more replies if you’d be willing to share how you’ll be paying the support staff :)

1148 posts
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  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Exclusive Author
  • Envato Studio (Microlancer) Beta Tester
  • United States
fillerspace says

You might get more replies if you’d be willing to share how you’ll be paying the support staff :)

I assumed it was a volunteer position :evil:

150 posts
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  • Exclusive Author
  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
  • Canada
  • Sold between 50 000 and 100 000 dollars
jdsans says

Interested here, also sent an email. skype- jdsans

12 posts
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Loc_rabbirt says

If you have interested my bio, please contact to me

Read my bio at: http://themeforest.net/forums/thread/finder-job-technical-support-for-wordpress/130232

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