RockNRollaDesigns
RockNRollaDesigns Recent Posts Threads Started
17 posts rocknrolla
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
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RockNRollaDesigns says

At Rocknrolla, we create HTML and mostly WordPress themes for Themeforest.net. We get queries from customers on how to use the theme or help setting up their site and your job is to provide really good technical support. We consider top quality customer support to be a vital part of our business. Our top priority is making our customers smile. After all, our customers are the core of our existence.

What you’ll be doing

  • Quickly and accurately handling support communications from our support forum.
  • Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
  • Maintaining internal and customer-facing support documentation
  • Building relationships with team to work together solving problems and making improvements
  • Making recommendations to improve product and process
  • Be a team player in a flat-structured, highly collaborative environment
  • Making Rocknrolla,a primary focus of your life

An ideal candidate has

  • Strong technical troubleshooting skills, perseverance, and patience
  • The ability to communicate and empathize with all levels of customers, end users, and developers
  • The ability to effectively multi-task and juggle priorities
  • A strong understanding of web development technologies and concepts like WordPress, AJAX, PHP, JAVAScript, JQuery, HTML, CSS,
  • Knowledge of web server and client configuration
  • Top-notch written and verbal skills—English required.
  • A willingness and ability to “dive right in”, be effective, and make a difference
  • Curiosity about “how things work” and “how to make them better”

How to Apply

If this sounds like something you would be interested in, shoot me a message via my profile or send us a mail at rocknrolladesigns@gmail.com with details of your experience, links to previous work, expected hourly rate, and a little bit about yourself & how you would be a good fit for the position.

RockNRollaDesigns
RockNRollaDesigns Recent Posts Threads Started
17 posts rocknrolla
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Has referred 50+ members
  • Has collected 1+ items on Envato Market
+4 more
RockNRollaDesigns says

Position still available. :)

327 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+3 more
chilly_orange says

You might get more replies if you’d be willing to share how you’ll be paying the support staff :)

1148 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+3 more
fillerspace says

You might get more replies if you’d be willing to share how you’ll be paying the support staff :)

I assumed it was a volunteer position :evil:

155 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+3 more
jdsans says

Interested here, also sent an email. skype- jdsans

35 posts
  • Has referred 1+ members
  • Sells items exclusively on Envato Market
  • Located in Vietnam
  • Has been part of the Envato Community for over 2 years
Loc_rabbirt says

If you have interested my bio, please contact to me

Read my bio at: http://themeforest.net/forums/thread/finder-job-technical-support-for-wordpress/130232

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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