50 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
catherinehills says

I don’t really like the idea of a flag, it invalidates the whole process really. I just want a reply box so that I can at least try to help this buyer. Customer service is the name of the game! :)

Thanks for your comments @TommusRhodus. We did consider a flagging mechanism but for the reason you specified it was felt this would lower the integrity of the ratings system, as this is meant to be a method for buyers of items to submit their true assessment of quality. Concerning replies to buyers who submit low ratings or reviews relating to problems they might be experiencing with an item, we also have considered this in the UX and hope that in the not to distant future in our development planning we can accomodate this kind of feature.

Thanks for your feedback :)

1 post
  • Has sold $1,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
+1 more
swscreative says

I agree, we have ran into this issue in the past before. We offer awesome support, and it hurts us when a user gives a terrible rating without any way to reaching out to them. And what makes it worse is that they never create a support ticket. Envato really needs to fix this. I would love to have a feature to allow the author to reply to rating comments. If Amazon can do this, I know that Envato can.

1617 posts Chris Robinson
  • Located in United States
  • Has sold $500,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
contempoinc says


I don’t really like the idea of a flag, it invalidates the whole process really. I just want a reply box so that I can at least try to help this buyer. Customer service is the name of the game! :)

Thanks for your comments @TommusRhodus. We did consider a flagging mechanism but for the reason you specified it was felt this would lower the integrity of the ratings system, as this is meant to be a method for buyers of items to submit their true assessment of quality. Concerning replies to buyers who submit low ratings or reviews relating to problems they might be experiencing with an item, we also have considered this in the UX and hope that in the not to distant future in our development planning we can accomodate this kind of feature.

Thanks for your feedback :)

MASSIVE +1, we absolutely need the ability to reply back to buyers with high or low ratings that way we can send a simple thanks or work out whatever issues they had with the hopes of them coming back and re-rating the item. Its nice seeing the comments of why, but whats the point if we can’t work out the problems or concerns.

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