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visualkicks says

Imagine if you bought an electronic item from a shop and it stated that it came with full documentation, yet it came with a leaflet that provided very scant information on how the item worked. You went back to the shop and they explained that they only introduce customers to suppliers and manage the payment, they refuse to assist in obtaining proper documentation or asking the supplier to change the box so that it does not state that a book of documentation is included when there is only a leaflet.

I Dont meant to jump on your back here, but this is a TERRIBLE example.

Lets say the shop is called “bobs electronics” and the product you bought was a shiny new panasonic tv. There is no way that Bob from bobs electronics will have any sway with the people from panasonic about ANYTHING. Nor would he be able to get you new ‘in-depth’ documentation from them.

You cant expect bob (envato) to be able to control that. Bobs electronics is just a shop. Just like envatos themeforest.net is just a shop. They sell stuff.

The only exception here is envato does have the power to remove the “well-documented” tag. But that doesn’t mean they can enforce what is sold with the product. Just like bob cant tell panasonic what to include with the tv.

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visualkicks says

ps. This is why people buy from authors that have proven themselves to be good. Just like I would buy a panasonic tv over a no-named one. Reputation is key. Which I believe is what you are getting at.

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fillerspace says

The only exception here is envato does have the power to remove the “well-documented” tag. But that doesn’t mean they can enforce what is sold with the product. Just like bob cant tell panasonic what to include with the tv.

That is his main gripe…if Envato doesn’t actually review the documentation, they they shouldn’t label it “well-documented” because it gives the wrong impression. Now that I think about it, there is only a “well-documented” tag, and not a corresponding “poorly-documented” tag.

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fillerspace says

I think all docs should have a minimum skill level disclaimer set, say 3 out of 10 for CSS and HTML : “This item is well documented, and requires some basic knowledge of CSS and HTML to be usefull. If you are not very confident in either CSS or HTML, please have a look at the following links, which have quick and easy HTML & CSS tutorials for beginners …”

From the Envato knowledgebase:

Note: Do not assume that the buyer of your item has any significant level of coding knowledge. When preparing your documentation, treat the buyer like a beginner.
http://support.envato.com/index.php?/Knowledgebase/Article/View/352/85/general-file-preparation-guidelines
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doru says

Problem 1: Envato set the “well documented” tag, but when the theme is not well documented, Envato refuse to do anything about it.

this is not correct and I think all here agree about this. Since the tag is set by the reviewer he should had checked if the documentation is valid. They should investigate and see if your claims are correct. Then if true, they should obligate the author to fix the issue or change the “well documented” tag to something that matches the real structure of the item. They can’t ignore this part and I’m really curios how this happened. Maybe the support staff didn’t understood the issue. Errors may happen but this needs to be fixed. Authors invest time to create proper documentations and is not funny to find out that you can just put some random words and still get that tag on your item.

I don’t know how valid your claims are, I didn’t see that item help file, but from the answer you got from support it appears there are some issue with the help file. If true then support should pass this to the reviewers to get fixed.


Problem 2: If the author promises support, Envato will do nothing if no support is provided and more worryingly, they will do nothing if the author sends you abusive emails.

here you are wrong. author support is not mandatory even if he states he will offer some level of support. Since the agreement between the author, envato and the buyer, clearly states that support is not included with the item, then you can’t ask for support.

There are many reasons why an author that said he will provide support will chose to not do it for particular type of clients but is not this the point here. If he doesn’t want to do it then is final.

Said this, the item must work as advertised.

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VF says

ps. This is why people buy from authors that have proven themselves to be good. Just like I would buy a panasonic tv over a no-named one. Reputation is key. Which I believe is what you are getting at.

+1, Anything we purchase from anonymous or unfamiliar or not-so-established vendor is an experiment, especially when the price is too low to be true – no matter who is the distributing vendor. In the recent 6-7 years micro-stock trend managed to grow in terms of content quality and innovation but the reliability is one major aspect still not matured to right proportion. Industry lacks competition on this “reliability” criteria but moved towards attraction.

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pjtops says


I think all docs should have a minimum skill level disclaimer set, say 3 out of 10 for CSS and HTML : “This item is well documented, and requires some basic knowledge of CSS and HTML to be usefull. If you are not very confident in either CSS or HTML, please have a look at the following links, which have quick and easy HTML & CSS tutorials for beginners …”

From the Envato knowledgebase:

Note: Do not assume that the buyer of your item has any significant level of coding knowledge. When preparing your documentation, treat the buyer like a beginner.
http://support.envato.com/index.php?/Knowledgebase/Article/View/352/85/general-file-preparation-guidelines

Some basic knowledge of CSS and HTML = beginner

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