474 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Located in United Kingdom
+2 more
UKFilmFestivals says

I wrote to support because I didn’t have commission added to my account, but then I couldn’t log into my account so I had to write a support message, away from my support account, to ask what was going on and, at the same time, ask what was happening with support as it was taking so long, and it was starting to look like Envato were becoming one of the big players, so didn’t care about single members. I explained that this happened before and I missed out on my free month on Tuts+ as I couldn’t log into that site either the last time this happened.

I received, eventually, an answer about the commission, a general email obviously copied/pasted.

Then today I receive a reply to the second email being told the following:

Thank you for your message. We have already replied to your previous ticket, so I’m going to close this one to keep the record of your case in a single place.

No mention of anything that I asked about, no mention of missing out on my free month. Put simply, it answered my query about becoming so big that Envato are no longer worried about single members.

4011 posts After Effects Templates
  • Contributed a free file of the month
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has collected 100+ items on Envato Market
+10 more
miseld says

What kind of commission?

474 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Located in United Kingdom
+2 more
UKFilmFestivals says

It was from a referral. I know why I didn’t get that, that’s not the problem I have, it’s with the second email.

107 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+7 more
DOTonPAPER says

And complaints about the support are piling up. :(

4011 posts After Effects Templates
  • Contributed a free file of the month
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has collected 100+ items on Envato Market
+10 more
miseld says

If you are trying to cheat, good luck… Last 2.5 years I get every ticket response from support in 24-48 h. These days support is probably too busy. We have 1,831,116 members, I wonder how many tickets are open…?

P.S. How did you know about that referral and his deposit?

9 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $1,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
ZingThemes says

P.S. How did you know about that referral and his deposit?

The referrals/deposits table is on our earnings page.

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+8 more
quickandeasy says

I see you only have between 1-9 referrals, just to be sure, you do know that you only get paid for a referral if they deposit money, right? You don’t get paid just for sign ups.

4011 posts After Effects Templates
  • Contributed a free file of the month
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has collected 100+ items on Envato Market
+10 more
miseld says

I have referred over 500-600 members on my both accounts and there is always 1/2 ratio (registrated vs deposits) as quickandeasy mention “you only get paid for a referral if they deposit money”

8377 posts Community Moderator
  • Has referred 10+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Attended one of our Meetups around the world
+9 more
MSFX Moderator says

I disagree completely. I think Envato cares alot about “the little guys” because we make them “the big guys”. These marketplaces and tuts sites are heavily driven by our voices, alot of changes we have asked for have happened…

I know sometimes it can be frustrating that support may not answer immediately but opening multiple tickets as you apparently have done does not help the matter since that’s more for them to process meaning it’ll take them longer.

I don’t think there is anything wrong with the second email you have posted, I think you need to get away from a screen, unwind a little and read it again… :)

474 posts
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Located in United Kingdom
+2 more
UKFilmFestivals says
P.S. How did you know about that referral and his deposit?

It was a client, and I talked them through signing up and depositing their first $100

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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