SelfPublishServices
SelfPublishServices Recent Posts Threads Started
467 posts
  • United Kingdom
  • Sold between 5 000 and 10 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
SelfPublishServices says

I wrote to support because I didn’t have commission added to my account, but then I couldn’t log into my account so I had to write a support message, away from my support account, to ask what was going on and, at the same time, ask what was happening with support as it was taking so long, and it was starting to look like Envato were becoming one of the big players, so didn’t care about single members. I explained that this happened before and I missed out on my free month on Tuts+ as I couldn’t log into that site either the last time this happened.

I received, eventually, an answer about the commission, a general email obviously copied/pasted.

Then today I receive a reply to the second email being told the following:

Thank you for your message. We have already replied to your previous ticket, so I’m going to close this one to keep the record of your case in a single place.

No mention of anything that I asked about, no mention of missing out on my free month. Put simply, it answered my query about becoming so big that Envato are no longer worried about single members.

3901 posts After Effects Templates
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Elite Author
  • Referred between 500 and 999 users
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Has been a member for 4-5 years
+4 more
miseld says

What kind of commission?

SelfPublishServices
SelfPublishServices Recent Posts Threads Started
467 posts
  • United Kingdom
  • Sold between 5 000 and 10 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
SelfPublishServices says

It was from a referral. I know why I didn’t get that, that’s not the problem I have, it’s with the second email.

84 posts
  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Author had a Free File of the Month
  • Won a Competition
+1 more
DOTonPAPER says

And complaints about the support are piling up. :(

3901 posts After Effects Templates
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Elite Author
  • Referred between 500 and 999 users
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Has been a member for 4-5 years
+4 more
miseld says

If you are trying to cheat, good luck… Last 2.5 years I get every ticket response from support in 24-48 h. These days support is probably too busy. We have 1,831,116 members, I wonder how many tickets are open…?

P.S. How did you know about that referral and his deposit?

9 posts
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom
ZingThemes says

P.S. How did you know about that referral and his deposit?

The referrals/deposits table is on our earnings page.

3716 posts Community Moderator
  • Author had a File in an Envato Bundle
  • Grew a moustache for the Envato Movember competition
  • Community Moderator
  • Referred more than 2000 users
  • Has been a member for 5-6 years
  • United Kingdom
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Blog Post
+4 more
quickandeasy Volunteer moderator says

I see you only have between 1-9 referrals, just to be sure, you do know that you only get paid for a referral if they deposit money, right? You don’t get paid just for sign ups.

3901 posts After Effects Templates
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Elite Author
  • Referred between 500 and 999 users
  • Bought between 100 and 499 items
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Has been a member for 4-5 years
+4 more
miseld says

I have referred over 500-600 members on my both accounts and there is always 1/2 ratio (registrated vs deposits) as quickandeasy mention “you only get paid for a referral if they deposit money”

8194 posts Community Moderator
  • Attended a Community Meetup
  • Community Moderator
  • Has been a member for 6-7 years
  • United Kingdom
  • Contributed a Tutorial to a Tuts+ Site
  • Won a Competition
  • Contributed a Blog Post
  • Beta Tester
  • Bought between 50 and 99 items
+4 more
MSFX Volunteer moderator says

I disagree completely. I think Envato cares alot about “the little guys” because we make them “the big guys”. These marketplaces and tuts sites are heavily driven by our voices, alot of changes we have asked for have happened…

I know sometimes it can be frustrating that support may not answer immediately but opening multiple tickets as you apparently have done does not help the matter since that’s more for them to process meaning it’ll take them longer.

I don’t think there is anything wrong with the second email you have posted, I think you need to get away from a screen, unwind a little and read it again… :)

SelfPublishServices
SelfPublishServices Recent Posts Threads Started
467 posts
  • United Kingdom
  • Sold between 5 000 and 10 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
SelfPublishServices says
P.S. How did you know about that referral and his deposit?

It was a client, and I talked them through signing up and depositing their first $100

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