What do you do if you've bought a theme and literally since then the author hasn't responded and then takes down the theme so you can hardly contact them?

7 posts
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I bought The Clothes Shop theme, which has been taken down, the author no longer responds, and seems like I’ve been left to figure the template out, so project is on hold, while the documentation that has been stated to help, doesn’t even match the template that was downloaded? I’m new to TF so not sure how everything works here. What should I do? Thanks

1034 posts
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No author has to give you support.
If they don’t want to give you support they don’t have to.

If you don’t understand you can hire a freelancer to work on the template for you

770 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 5 years
+4 more

Remember that authors are not required to provide support (although it is recommended) and items can be removed at any time. If that happens, you’re on your own. Hire a developer or DIY are the only options.

Next time you buy a template, make sure you ensure the author has a vested interest in supporting their customers. Do they answer comments? Every comment? How long have they been on the marketplace?

You should be considering all these things when buying a theme. That will avoid you being burned in the future.

316 posts
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If the item is not working as expected, then you can contact Themeforest support and tell them exactly what is wrong with it. List down all the issues and ask for a refund.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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