11 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
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  • Weekly Top Seller
+4 more
ThemeBucket
says

I borrowed that title from “clients from hell”, you know :) Beside a lot of friendly and compromising buyers, this type of buyers do exist. So what do you guys usually do when you face buyers who wants to take advantage of your support – ask more than they deserve (like asking for customizations which is out of scope) and then, even after being helpful, if you say “no” – they end up giving you a one rating as a bad revenge!

:)

245 posts
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+3 more
An-Themes
says

I’ll get angry, I’ll say “no”, I’ll receive 1 star, of course less sales because of bad comments, I’ll move on, the life is beautiful :D

485 posts
  • Author Level 5
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  • Super Copyright Ninja
+3 more
readactor
says

I imagine him / her like a pitty small ugly people with warts on finger (that one with click), being happy because that rating, and after that i feel so sori for that person haha.

11 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
  • Elite Author
  • Author Level 8
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  • Weekly Top Seller
+4 more
ThemeBucket
says

Ha Ha, you guys are so polite. We recently face a guy who wanted more and MORE and MORE, almost like custom freelancing. When we told that it’s out of scope and suggested to hire a freelancer perhaps, this guy started bad-mouthing. Not only gave us 1 star but also started sending offensive emails via profile message feature.

We keep our cool and reported everything to the support, lets see what do they do :)

202 posts Quality Templates
  • Affiliate Level 3
  • Author Level 7
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+3 more
ThemeRox
says

Feeling in the hell :P

337 posts
  • 2 Years of Membership
  • Affiliate Level 2
  • Author Level 6
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+2 more
subsolar
says

It’s sad when someone tries to ruin your business over $40 the theme.

396 posts
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  • Author Level 12
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+8 more
pixelgrade
says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

203 posts
  • 6 Years of Membership
  • Affiliate Level 3
  • Author Level 6
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+1 more
erwin_schro
says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

can you explain more on how to “sniffing them out from the early stages and stop the collaboration”? I really need to know that :)

1642 posts
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fuelthemes
says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

1891 posts The Last Man Standing
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  • Author Level 8
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+10 more
ImanGM
Moderator
says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

Is this possible to request refund ourselves?

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