7 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
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  • Sold between 50 000 and 100 000 dollars
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Referred between 50 and 99 users
ThemeBucket says

I borrowed that title from “clients from hell”, you know :) Beside a lot of friendly and compromising buyers, this type of buyers do exist. So what do you guys usually do when you face buyers who wants to take advantage of your support – ask more than they deserve (like asking for customizations which is out of scope) and then, even after being helpful, if you say “no” – they end up giving you a one rating as a bad revenge!

:)

174 posts
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
  • Has been a member for 1-2 years
  • Exclusive Author
An-Themes says

I’ll get angry, I’ll say “no”, I’ll receive 1 star, of course less sales because of bad comments, I’ll move on, the life is beautiful :D

436 posts
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 1000 and 1999 users
  • Europe
  • Sold between 10 000 and 50 000 dollars
  • Envato Studio (Microlancer) Beta Tester
readactor says

I imagine him / her like a pitty small ugly people with warts on finger (that one with click), being happy because that rating, and after that i feel so sori for that person haha.

7 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
  • Elite Author
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Referred between 50 and 99 users
ThemeBucket says

Ha Ha, you guys are so polite. We recently face a guy who wanted more and MORE and MORE, almost like custom freelancing. When we told that it’s out of scope and suggested to hire a freelancer perhaps, this guy started bad-mouthing. Not only gave us 1 star but also started sending offensive emails via profile message feature.

We keep our cool and reported everything to the support, lets see what do they do :)

189 posts Quality Templates
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  • Sold between 50 000 and 100 000 dollars
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ThemeRox says

Feeling in the hell :P

168 posts
  • Europe
  • Exclusive Author
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
subsolar says

It’s sad when someone tries to ruin your business over $40 the theme.

370 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Europe
  • Referred between 50 and 99 users
  • Exclusive Author
  • Bought between 10 and 49 items
+1 more
pixelgrade says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

95 posts
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 50 and 99 users
  • Sold between 10 000 and 50 000 dollars
erwin_schro says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

can you explain more on how to “sniffing them out from the early stages and stop the collaboration”? I really need to know that :)

1320 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

1138 posts The Last Man Standing
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Exclusive Author
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
  • Football Contest Participant/Runner-up
+1 more
ImanGM says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

Is this possible to request refund ourselves?

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