11 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
ThemeBucket
says

I borrowed that title from “clients from hell”, you know :) Beside a lot of friendly and compromising buyers, this type of buyers do exist. So what do you guys usually do when you face buyers who wants to take advantage of your support – ask more than they deserve (like asking for customizations which is out of scope) and then, even after being helpful, if you say “no” – they end up giving you a one rating as a bad revenge!

:)

237 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 10+ items on Envato Market
  • Has referred 10+ members
+2 more
An-Themes
says

I’ll get angry, I’ll say “no”, I’ll receive 1 star, of course less sales because of bad comments, I’ll move on, the life is beautiful :D

485 posts
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Has referred 1000+ members
  • Helped several times protecting Envato Market against copyright violations
+3 more
readactor
says

I imagine him / her like a pitty small ugly people with warts on finger (that one with click), being happy because that rating, and after that i feel so sori for that person haha.

11 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
  • Has referred 100+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
ThemeBucket
says

Ha Ha, you guys are so polite. We recently face a guy who wanted more and MORE and MORE, almost like custom freelancing. When we told that it’s out of scope and suggested to hire a freelancer perhaps, this guy started bad-mouthing. Not only gave us 1 star but also started sending offensive emails via profile message feature.

We keep our cool and reported everything to the support, lets see what do they do :)

202 posts Quality Templates
  • Has referred 50+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
ThemeRox
says

Feeling in the hell :P

326 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
+1 more
subsolar
says

It’s sad when someone tries to ruin your business over $40 the theme.

394 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

160 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+1 more
erwin_schro
says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

can you explain more on how to “sniffing them out from the early stages and stop the collaboration”? I really need to know that :)

1606 posts
  • Made it to the Authors' Hall of Fame
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Has sold $250,000+ on Envato Market
+6 more
fuelthemes
says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

1859 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Helped several times protecting Envato Market against copyright violations
+9 more
ImanGM
Moderator
says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

Is this possible to request refund ourselves?

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