8 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
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ThemeBucket says

I borrowed that title from “clients from hell”, you know :) Beside a lot of friendly and compromising buyers, this type of buyers do exist. So what do you guys usually do when you face buyers who wants to take advantage of your support – ask more than they deserve (like asking for customizations which is out of scope) and then, even after being helpful, if you say “no” – they end up giving you a one rating as a bad revenge!

:)

211 posts
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  • Has sold $40,000+ on Envato Market
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+1 more
An-Themes says

I’ll get angry, I’ll say “no”, I’ll receive 1 star, of course less sales because of bad comments, I’ll move on, the life is beautiful :D

468 posts
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readactor says

I imagine him / her like a pitty small ugly people with warts on finger (that one with click), being happy because that rating, and after that i feel so sori for that person haha.

8 posts WordPress Ninja, Happiness Engineer & UI/UX Evangelist
  • Has referred 100+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
ThemeBucket says

Ha Ha, you guys are so polite. We recently face a guy who wanted more and MORE and MORE, almost like custom freelancing. When we told that it’s out of scope and suggested to hire a freelancer perhaps, this guy started bad-mouthing. Not only gave us 1 star but also started sending offensive emails via profile message feature.

We keep our cool and reported everything to the support, lets see what do they do :)

194 posts Quality Templates
  • Has referred 50+ members
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  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
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ThemeRox says

Feeling in the hell :P

241 posts
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  • Located in Europe
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subsolar says

It’s sad when someone tries to ruin your business over $40 the theme.

382 posts
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+6 more
pixelgrade says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

128 posts
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+1 more
erwin_schro says

We try to get better at sniffing them out from the early stages and stop the collaboration. It only gets worse if you give in first.

can you explain more on how to “sniffing them out from the early stages and stop the collaboration”? I really need to know that :)

1396 posts
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fuelthemes says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

1363 posts The Last Man Standing
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ImanGM says

What I do: I try my best and if that doesn’t solve the problem, I tell them to email support@envato.com What I want: Have an option to refund buyers from my dashboard.

Is this possible to request refund ourselves?

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