968 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 10 000 and 50 000 dollars
  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Exclusive Author
+2 more
greenline says

When I have to deal with customers like these, when they were making a lot of change requests and requests difficult customizations, I also recommended them to contact Envato Support for a refund, if the item is not as advertised or it it doesn’t work as expected….

After all, when you buy pants for instance, you can’t expect them to transform into a coat, right? When you buy the pants, you see that they are pants – not a coat.

374 posts
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
WPWiseOwl says

Is this possible to request refund ourselves?

No, it’s not. Only Envato Customer Support has this power for the moment. They don’t want to lose their cut as easily as some Authors might be inclined to give it away. LOL ;-)

1235 posts How's the surf doing?
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Referred between 200 and 499 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Envato Studio (Microlancer) Beta Tester
+1 more
tommusrhodus says


Is this possible to request refund ourselves?
No, it’s not. Only Envato Customer Support has this power for the moment.

And hopefully forever, if authors can ever refund buyers then this will only make things worse, not better.

212 posts
  • Belgium
  • Bought between 1 and 9 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars
Playnethemes says

When I have to deal with customers like these, when they were making a lot of change requests and requests difficult customizations, I also recommended them to contact Envato Support for a refund, if the item is not as advertised or it it doesn’t work as expected…. After all, when you buy pants for instance, you can’t expect them to transform into a coat, right? When you buy the pants, you see that they are pants – not a coat.

Best possibility I feel :)

by
by
by
by
by
by