1339 posts
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+7 more
greenline
says

When I have to deal with customers like these, when they were making a lot of change requests and requests difficult customizations, I also recommended them to contact Envato Support for a refund, if the item is not as advertised or it it doesn’t work as expected….

After all, when you buy pants for instance, you can’t expect them to transform into a coat, right? When you buy the pants, you see that they are pants – not a coat.

419 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in United States
WPWiseOwl
says

Is this possible to request refund ourselves?

No, it’s not. Only Envato Customer Support has this power for the moment. They don’t want to lose their cut as easily as some Authors might be inclined to give it away. LOL ;-)

1717 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Achieved the monthly Community Superstar Award
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus
says


Is this possible to request refund ourselves?
No, it’s not. Only Envato Customer Support has this power for the moment.

And hopefully forever, if authors can ever refund buyers then this will only make things worse, not better.

216 posts
  • Has been part of the Envato Community for over 2 years
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+4 more
Playnethemes
says

When I have to deal with customers like these, when they were making a lot of change requests and requests difficult customizations, I also recommended them to contact Envato Support for a refund, if the item is not as advertised or it it doesn’t work as expected…. After all, when you buy pants for instance, you can’t expect them to transform into a coat, right? When you buy the pants, you see that they are pants – not a coat.

Best possibility I feel :)

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