I went to look for an update for the Crucio Wordpress Theme and it disappeared…what gives?
TF is just a marketplace and the authors have the right to remove the files as and when they please. You can try emailing the author if you have their details in the theme documentation. Good luck
As said above – TF is a marketplace. It has no ownership of the files for sale here.
Any author may remove a file at any time they wish and without giving a reason. There could be many causes but we must respect the authors decision to do so and their privacy concerning why.
If you have any further issues you can try to contact TF support.
Hope that helps
What can you do after you have tried to contact this author and they don’t get back to you? I am really disappointed that after only having the theme for two months it is no longer going to have any updates or support. They advertised that it is IE8 compatible and it is not. I never would have bought it had I known it was not.
Was there a version higher than 1.1. I’ve also been left high and dry. I understand this is only a marketplace but if a developer leaves there should be a mechanism to at least grab the last supported file.
If there was an automated way to let me know by email when a previously purchased theme is updated I would be able to keep all my themes up-to-date much better. (I do buy quite a lot on here).
Both the ideas about grabbing the last version and auto emails when updates are there have been suggested and I believe looked into before.
While the auto email on updates is possible (though still not straight forward) the issue remains as pointed out this is a marketplace and TF do not own any rights to any of the files. So if an author chooses to remove a file then TF has no right to keep any version or copy to be available to a previous buyers.
I am sure support are aware that a solution would be good but just as with support for themes and refunds etc it is awkward for Envato due to the legal nature of the site.
That all said if this theme was by ThemeFusion they are an Elite author so although not in any way obliged to, I would be surprised if they do not at least reply to queries.
Hi guys, indeed, the Crucio WordPress theme is currently not for sale on ThemeForest. Here’s a link to the author’s profile, where, as mentioned above, you can get in touch, and ask where the theme stands.
As for theme update notifications, some great suggestions have been presented, and it’s only a matter of time until a safe, efficient and reliable solution is finally implemented, for everyone’s benefit.
At the moment, authors have their own workaround, varying from sending out newsletters, updating their item profile, item thumbnail (seen in the Downloads page), to announcing it through social media networks and personal websites.
As each author has his/her own approach, be sure to check their marketplace profiles to see what medium best fits your needs to stay updated. If you’re unsure, simply contact them asking what the best way is, they’ll be glad you did. Cheers.
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.