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aGHasizadeh says

resubmitting it again :(

1947 posts Do the Needful
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JamiGibbs Staff says

Hello Ali-GH,

I’m very sorry you didn’t receive the reviewers email. As the other community members have mentioned, if the file is not in your ‘Hidden’ tab then it was Hard Rejected. We will be happy to forward that rejection message to you once again. Please send us a support ticket with the email address you would like it resent to:

http://support.envato.com/index.php?/Tickets/Submit
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aGHasizadeh says

Hello Ali-GH,

I’m very sorry you didn’t receive the reviewers email. As the other community members have mentioned, if the file is not in your ‘Hidden’ tab then it was Hard Rejected. We will be happy to forward that rejection message to you once again. Please send us a support ticket with the email address you would like it resent to:

http://support.envato.com/index.php?/Tickets/Submit

thanks for reply

I opend a ticket about 7 hours ago

Ticket ID: MAL-915-47215

803 posts We're a nice team!
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ThemeFocus says

Maybe you miss the email notifications setting:

My Setting -> Author Settings -> Send me an email when my items are approved or rejected?

:)

105 posts
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aGHasizadeh says

Maybe you miss the email notifications setting:

My Setting -> Author Settings -> Send me an email when my items are approved or rejected?

:)
all checked
105 posts
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aGHasizadeh says

Hello Ali-GH,

I’m very sorry you didn’t receive the reviewers email. As the other community members have mentioned, if the file is not in your ‘Hidden’ tab then it was Hard Rejected. We will be happy to forward that rejection message to you once again. Please send us a support ticket with the email address you would like it resent to:

http://support.envato.com/index.php?/Tickets/Submit
thank you again, I finally received the email
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