38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
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Envato team

It sounds like you don’t have flash installed. Chrome comes bundled with it’s own version of flash player so that’s probably why it works on Chrome but none of the others.

Could you try installing flash player and see if that helps?
I already had it installed, but I installed it again from your link, to be sure, and nothing changed, same problems… Everything was working fine till about 3 or 4 hours ago (at least in item page), I haven’t changed none of my settings, except now installing again flash player…

Tested on WinXP/IE8, FF and Chrome all work fine. However before I installed flash the item preview was white/blank. As soon as I installed flash the item preview worked.

Please open a support ticket, provide some screenshots and we’ll try to figure out what’s happening.

331 posts
  • Has sold $10,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years

Is working fine now

Helpful Information

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