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AjitVR says

If authors are not responding properly , what is the next step ?

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doru says
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AjitVR says

you can find some options here http://support.envato.com/index.php?/Knowledgebase/List/Index/55

Thankyou very much

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ChapterThemes says

Also, if they don’t want to respond: they don’t have to.

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ThemeBuddies says

Also if they don’t respond, Don’t buy from them ever again

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AjitVR says

Hi Friends , This is the 4th day I am waiting for authors response . Either he didn’t reply through mail or comments. I purchased “Robust – Responsive Multi-Purpose WordPress Theme” . I gave my admin user name and password also. .... My client is getting angry on me..

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VF says

Hi Friends , This is the 4th day I am waiting for authors response . Either he didn’t reply through mail or comments. I purchased “Robust – Responsive Multi-Purpose WordPress Theme” . I gave my admin user name and password also. .... My client is getting angry on me..

I do not know your exact issue with the item but if it is a severe bug that prevents from straightforward implementation, only the author can help or fix. If author couldn’t be reached, the only next step is informing it to Envato support and they will take care (probably remove the item if proven to be buggy).

But this wont help solving your project / deadlines. Whenever you buy an item, it is buyers responsibility to meet the deadlines and take precautions about unexpected struggles. Stock items are more of products than service, so author is not needed to answer / act except there is a straightforward error.

If I am a buyer with your situation, I will first buy an another item and complete the project and then comeback here to report the buggy item to get refund. Unfortunately the wasted hours are wasted hours – just like any market.

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doru says

Also if they don’t respond, Don’t buy from them ever again

or maybe respect the fact that they don’t want to help you for free?

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DaniMun says


Also if they don’t respond, Don’t buy from them ever again
or maybe respect the fact that they don’t want to help you for free?
There’s a thin line between help and work. Unfortunately some people seem to confuse these two terms even when it’s obvious that calling a three-hour work project “small changes” is plain outrageous.

Let alone those who feel qualified to estimate the difficulty, time, and price of a job while they are totally incapable of doing the job themselves. Not that I had such clients. Oh wait… I did :)

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ChapterThemes says

Also if they don’t respond, Don’t buy from them ever again

You can not say such a thing. Especially when support is just not required to give.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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