What to do if the buyer's email could not be reached so author could not contact him back?

417 posts Keep Walking
  • Has been part of the Envato Community for over 3 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
UXbarn says

Hi,

I don’t know what to do next in this case. A buyer just contacted me through my profile page 2 days ago and I already responded to him but, unfortunately, I’ve got an error message said that:

Delivery to the following recipient failed permanently:

   [buyer email]

Technical details of permanent failure:
The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces.

Just now he contacted me again and I tried to reply back but still no luck. I got the same error message that his email could not be reached.

I just posted my message on the comment section of the theme hoping he will see it.

Have you ever experieced the situation like this? Any suggestion?

Thanks!

by
by
by
by
by
by