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ThemeGoods
says

Hello,

I just want to share and get some best practice from you guys.

I have one customer who is new to wordpress. He bought my template and he says he can’t understand what i write in manual.

So I logged in to his wordpress site and import sample data, setup menu, categories and other setting to make his site look like my live preview.

Then he said that he still don’t understand how to make it ex. How to add image, upload, post etc.

And ask me to setup his content data for him.

What would you do? Do it? Because I start feeling like this is beyond scope of free support. Please share :)

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duotive
says

full setup with content?

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ThemeGoods
says
full setup with content?

Something like that.

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duotive
says

it depends of the amount of work… charge by the hour…that is not support… i ofer changes, that are not theme errors and take no more than half and hour for free… more than that is charged…

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ConnorTurnbull
says

I did some design work for a guy who setup Wordpress blogs. He was charging people, you should too. He charged $100 for a sites basic setup.

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JamiGibbs
says

That’s definitely more than free support. I would offer him an hourly rate. It’s not your fault he doesn’t know anything about Wordpress

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ConnorTurnbull
says

If you don’t see yourself as a Wordpress tutor, refer them to http://wordpress.tv/ or similar site.

Interestingly, i’m part-time writing an e-book for Tuts+ Marketplace on Wordpress from blogging to themeing.

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UI20
says

It has begun… The slippery slope just became more slippery.

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duotive
says
It has begun… The slippery slope just became more slippery.
what do you mean?
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Pandemic
says

One minute you’re installing Wordpress for them, pretty soon you’re wiping their ass for them

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