308 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
+10 more
ThemeGoods
says

Hello,

I just want to share and get some best practice from you guys.

I have one customer who is new to wordpress. He bought my template and he says he can’t understand what i write in manual.

So I logged in to his wordpress site and import sample data, setup menu, categories and other setting to make his site look like my live preview.

Then he said that he still don’t understand how to make it ex. How to add image, upload, post etc.

And ask me to setup his content data for him.

What would you do? Do it? Because I start feeling like this is beyond scope of free support. Please share :)

3007 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+8 more
duotive
says

full setup with content?

308 posts
  • Has referred 1000+ members
  • Has sold $2M+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Power Elite Author: Sold more than $1M on Envato Market
+10 more
ThemeGoods
says
full setup with content?

Something like that.

3007 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+8 more
duotive
says

it depends of the amount of work… charge by the hour…that is not support… i ofer changes, that are not theme errors and take no more than half and hour for free… more than that is charged…

134 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
ConnorTurnbull
says

I did some design work for a guy who setup Wordpress blogs. He was charging people, you should too. He charged $100 for a sites basic setup.

1950 posts Do the Needful
  • Had an item that became a weekly top seller
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 5 years
+12 more
JamiGibbs
says

That’s definitely more than free support. I would offer him an hourly rate. It’s not your fault he doesn’t know anything about Wordpress

134 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
ConnorTurnbull
says

If you don’t see yourself as a Wordpress tutor, refer them to http://wordpress.tv/ or similar site.

Interestingly, i’m part-time writing an e-book for Tuts+ Marketplace on Wordpress from blogging to themeing.

367 posts
  • Has been part of the Envato Community for over 5 years
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Located in Denmark
+1 more
UI20
says

It has begun… The slippery slope just became more slippery.

3007 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+8 more
duotive
says
It has begun… The slippery slope just became more slippery.
what do you mean?
214 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
Pandemic
says

One minute you’re installing Wordpress for them, pretty soon you’re wiping their ass for them

by
by
by
by
by
by