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wpCanyonThemes says

Wrong acc up there, delete it (the post not the acc) :)



And during the process i think it would have been nice to hear some statement from a DEV too, letting us know they’re working on it.

In that case I expect there would be complaints that the devs were spending time on the message boards rather than “doing their jobs” ;)

Honestly, I think a lot of us authors on here are sounding a bit like the customers we all complain about – the ones who assume there’s some easy fix that should be available immediately because they don’t understand the complexity of the issue. Aren’t we experiencing the same effect here?

Maybe we should give the devs a break – I’m sure they’ve been doing everything they can to get it resolved as quickly as possible :)

No complaints would occur if it was to let us know about progress. As i said previously, remember how Google handled that big GMail downtime? They kept us updated. Even thou there was a big downtime noone said anything bad during or after the downtime, the only reason is that we clearly knew it’s going somewhere. Right? :)

If there happens to be a big bug in some of my themes i wouldn’t blink until it’s fixed and would even send everyone the new version so they don’t have to wait for it to be available on TF.

And you can’t really compare non-developer customers that require us to make additional functionality to a theme and think they own us for $35 with us who are developers and give quite a nice % to TF from which those devs get their paychecks. Am i right? :)

And as i said, this bug doesn’t show up the first time, even if it’s hard as hell to find the reason why it’s happening isn’t the fix same as the previous time?

I’m sorry but i simply can’t understand why that debugging process took so long and would LOVE to hear from the devs how did the process of fixing this bug go and what was the problem (it’s fixed now, i guess they can share it with us).

I’m probably sounding like an idiot here and the whole team behind TF will end up hating me because of this but i like to say what i think.

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sevenspark Moderator says

Honestly it sounds like you are telling us to stop complaining about a repetitive issue that hurts peoples incomes, reduces the credibility of this website and Envato as a company, establishes trust issues and confusion with buyers, and the fact that this has been going on for 3 days – almost 4. But surely not…..

All I am suggesting is that we try to be reasonable and not make assumptions about the “simplicity” of the task. None of us knows how the system works at a detailed level. Its complexity may warrant three days of work to fix. We just don’t know.

Weren’t there just a bunch of dev team changes last week anyway? Must be tough to be thrown into a boiling pot of water your first week on the job before you know the system inside and out.

I’m not suggesting that the issue doesn’t warrant complaints – I understand the frustrations and the problems it creates. But I think complaining about the devs’ response time without understanding the complexity of the issue is a little unfair, that’s all. I’m not intending to trivialize the impact of the error; just suggesting that we might be a bit more compassionate given a situation that we’re usually on the receiving end of as authors anyway.

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sevenspark Moderator says

No complaints would occur if it was to let us know about progress. As i said previously, remember how Google handled that big GMail downtime? They kept us updated. Even thou there was a big downtime noone said anything bad during or after the downtime, the only reason is that we clearly knew it’s going somewhere. Right? :)

If there happens to be a big bug in some of my themes i wouldn’t blink until it’s fixed and would even send everyone the new version so they don’t have to wait for it to be available on TF.

And you can’t really compare non-developer customers that require us to make additional functionality to a theme and think they own us for $35 with us who are developers and give quite a nice % to TF from which those devs get their paychecks. Am i right? :)

And as i said, this bug doesn’t show up the first time, even if it’s hard as hell to find the reason why it’s happening isn’t the fix same as the previous time?

I’m sorry but i simply can’t understand why that debugging process took so long and would LOVE to hear from the devs how did the process of fixing this bug go and what was the problem (it’s fixed now, i guess they can share it with us).

I’m probably sounding like an idiot here and the whole team behind TF will end up hating me because of this but i like to say what i think.

I agree that transparency is a good thing. I’m sure Google has more resources to throw at the problem, too :) (a dedicated public relations liaison, for instance).

I know the Envato devs aren’t equivalent to authors supporting themes as far as support obligations – I’m just pointing out that perhaps our expectations are unreasonable because we don’t have all of the information. As authors, we can understand this because we’re on the receiving end of it all the time.

Perhaps this will be a great learning opportunity and Envato will put a system in place to keep us better informed if these types of issues crop up in the future :) I think you’re right that that would really ease the tension in these types of situations.

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TheBuckmaker says

I don’t want to sound harsh, but I’d really like to know who your DEVs are. Is all development work outsourced?

I have some PHP programming work to outsource too and something like this – a small bug that can’t be fixed within 4 days – frightens me.

Envato earns hundreds of thousands of dollars a month, taking 30-50% from author’s work. But there are no DEVs at Envato that can react within reasonable time?

I’m sure this is deeply frustrating some of your authors.

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duotive says

You all must know that this website is not PHP , its RUBY ON RAILS . I do not know ruby or gems or whatevery this is called, but i am sure that its not simple. Look at some tutorials on nettuts…
PS. @ TheBuckmaker – Envato Notes is a pretty cool blog – http://notes.envato.com/developers/meet-the-staff-marketplace-dev-team/

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TheBuckmaker says
Envato Notes is a pretty cool blog – http://notes.envato.com/developers/meet-the-staff-marketplace-dev-team/

Thanks, didn’t know that.

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Hein says

@Jarel

Can we have a confirmation that those old items which are on the homepage right now will be moved back to their original place, and the normal items will have the exposure back that they deserve.

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fuelthemes says

One of the authors pulled his new WP theme from the marketplace. I think this shows the importance of this issue for the authors.

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Kopyov says

One of the authors pulled his new WP theme from the marketplace. I think this shows the importance of this issue for the authors.

And i need to upload an updated archive with IE7 support, some buyers are waiting for it. But i need to wait and be in solidarity with other authors.

@devs = guys, that’s not funny anymore. Would be nice if one of you just reply here with short explanation what the hell is going on and just tell us how much time it will take to fix everything, bcz now it looks like only Jarel is carrying about this issue and all of you took vacations.

Thanks

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SaurabhSharma says

And i need to upload an updated archive with IE7 support, some buyers are waiting for it. But i need to wait and be in solidarity with other authors.

Hey, you can send the update. I think the update issue is resolved. It’s only those items still there that were updated on that particular date. If there will be any problem, reviewers will hold your update, if not it will pass through.

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