4 posts
  • Bought between 10 and 49 items
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Garipoff says

I paid with my credit card to your site but could not get the file that I wanted to. you should give me the file or I go to the police

548 posts
  • Sold between 50 000 and 100 000 dollars
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
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  • Has been a member for 3-4 years
yeremia says

I paid with my credit card to your site but could not get the file that I wanted to. you should give me the file or I go to the police

Hi Garipoff, calm down… you can contact support for your problem. When you purchase the project files, you can download via your download page on your account.

3888 posts After Effects Templates
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  • Interviewed on the Envato Notes blog
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
miseld says

I paid with my credit card to your site but could not get the file that I wanted to. you should give me the file or I go to the police

Hi, did you go to your downloads? (click on the link please)

4 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Russian Federation
Garipoff says


? ????? ? ?? ????? ??? ?? ? ??, ?? ?? ?? ??? ??, ??? ? ?. ?? ?? ?? ? ??, ? ? ??? ? ?????
?? Garipoff, ???... ?? ???? ???? ? ???? ????? ? ??? ????. ? ??? ???? ???, ?? ?? ????? ??? ?? ???? ???? ?? ? ??.
write in detail please what should I do to get the file…nstructions for download after payment through… on the download page me it is written ( SOMETHING WENT WRONG ….It looks like something went wrong on the page you were accessing. Our development team will be notified of the issue automatically, however if you require assistance please contact the support team who will be happy to help. Or you can get totally distracted from what you were trying to do and click on one of these two big shiny buttons …) though the money has been removed from a credit card
3888 posts After Effects Templates
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Referred between 500 and 999 users
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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miseld says

When you purchase the file, you will get purchase confirmation where download link is included. Did you try it? Anyway contact support, this doesn’t happen every day, personally i buy files every month and i never have problems. If may I suggest you if you are able to login from another computer and try to download file. I’m not support staff and i can’t help you further. This is the best i can do as member.

1.) Open support ticket
2.) Try to clear cookies and check email for purchase confirmation
3.) Login from another computer

4901 posts
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MarkBrodhuber Staff says

Hello Garipoff,

I just checked out your purchase history and downloads page and can confirm that something is not working properly as it seems you’re not able to access your purchased items. I can assure you that we’re not stealing your money, and that the purchase did register within our system as it should. It seems the problem is happening on the actual downloads page. It seems to be isolated to your account, as I’ve checked my own and I’m able to see my downloads without issue.

Please create a ticket through our support system for assistance.

4 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Russian Federation
Garipoff says

Hello Garipoff,

I just checked out your purchase history and downloads page and can confirm that something is not working properly as it seems you’re not able to access your purchased items. I can assure you that we’re not stealing your money, and that the purchase did register within our system as it should. It seems the problem is happening on the actual downloads page. It seems to be isolated to your account, as I’ve checked my own and I’m able to see my downloads without issue.

Please create a ticket through our support system for assistance.

and what do i do??

3888 posts After Effects Templates
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Referred between 500 and 999 users
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
miseld says

Login, then Open Ticket and select “a Department”, write down short description and hit submit, someone will contact you soon.

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