3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
lapkat4 says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

422 posts Code Is Poetry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Made it to the Authors' Hall of Fame
+8 more
gljivec says
1703 posts Multimedia Artistry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Contributed a free file of the month
  • Won a Most Wanted contest
+4 more
dnp_theme says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

Don’t worry as soon as maintenance finishes, after that you can download any time on your downloads page.

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
lapkat4 says

Thank you dnp_theme. How long is the maintenance expected to go on? I really need to get going on this…

1703 posts Multimedia Artistry
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Contributed a free file of the month
  • Won a Most Wanted contest
+4 more
dnp_theme says

The staff are working on it, I cannot say what and when, I am an author and not an Envato Staff.

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
lapkat4 says

ok. do you know if I can get a refund?

1411 posts
  • Contributed a blog post
  • Has been part of the Envato Community for over 4 years
  • Located in Europe
  • Has been a beta tester for an Envato feature
+7 more
Stylius says

ok. do you know if I can get a refund?

probably yes, contact support.

3249 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says


ok. do you know if I can get a refund?
probably yes, contact support.

but do note support is probably get blasted with request so it mite be fixed before they actually get a change to respond

42 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 1 year
  • Helped several times protecting Envato Market against copyright violations
  • Helped protect Envato Market against copyright violations
+4 more
nozza Envato team says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

Hello lapkat4, thanks for your patience. We’re working really hard to fix the issues that occurred last night. It’s affected quite a number of user purchases. If you would like to, please put in a support ticket and we’ll try and get to it as soon as we can. In the mean time the development team are trying to work on a fix that will hopefully rectify purchases not being shown in your downloads tab.

by
by
by
by
by
by