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lapkat4
says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

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gljivec
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1899 posts Multimedia Artistry
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dnp_theme
says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

Don’t worry as soon as maintenance finishes, after that you can download any time on your downloads page.

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lapkat4
says

Thank you dnp_theme. How long is the maintenance expected to go on? I really need to get going on this…

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dnp_theme
says

The staff are working on it, I cannot say what and when, I am an author and not an Envato Staff.

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lapkat4
says

ok. do you know if I can get a refund?

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Stylius
says

ok. do you know if I can get a refund?

probably yes, contact support.

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organicbee
says


ok. do you know if I can get a refund?
probably yes, contact support.

but do note support is probably get blasted with request so it mite be fixed before they actually get a change to respond

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nozza
says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

Hello lapkat4, thanks for your patience. We’re working really hard to fix the issues that occurred last night. It’s affected quite a number of user purchases. If you would like to, please put in a support ticket and we’ll try and get to it as soon as we can. In the mean time the development team are trying to work on a fix that will hopefully rectify purchases not being shown in your downloads tab.

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