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lapkat4 says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

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gljivec says
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dnp_theme says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

Don’t worry as soon as maintenance finishes, after that you can download any time on your downloads page.

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lapkat4 says

Thank you dnp_theme. How long is the maintenance expected to go on? I really need to get going on this…

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dnp_theme says

The staff are working on it, I cannot say what and when, I am an author and not an Envato Staff.

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lapkat4 says

ok. do you know if I can get a refund?

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Stylius says

ok. do you know if I can get a refund?

probably yes, contact support.

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organicbee says


ok. do you know if I can get a refund?
probably yes, contact support.

but do note support is probably get blasted with request so it mite be fixed before they actually get a change to respond

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nozza Envato team says

I ordered the “focus” theme this afternoon. The $42 I paid for it is reflected in my bank statement but I cannot find the theme anywhere.

Hello lapkat4, thanks for your patience. We’re working really hard to fix the issues that occurred last night. It’s affected quite a number of user purchases. If you would like to, please put in a support ticket and we’ll try and get to it as soon as we can. In the mean time the development team are trying to work on a fix that will hopefully rectify purchases not being shown in your downloads tab.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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