1 post
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
owenjsutton says

Has anybody else had trouble with not being able to download completed purchases? I purchased an item about 6 hours ago that has yet to surface on my dl page. I’ve submitted a support ticket and received zero response. What’s a guy to do?

2638 posts Community Team
  • Member of the Envato Team
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contrastblack Envato team says

Best option EVER! : give me your Ticket number please, and I will look into it :) p.s: Support is usually working on the AEST timeframe, hence your ticket hasn’t been checked yet.

L.E. : you’ve got mail.