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SamBerson says

Hi there.

I have just sold my first VideoHive item.

How can I find out who bought my item?

I’d like to be able to ask them if they need anything else and also how they’re finding the product.

Thanks

Sam

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navigator says

If your buyers needs help, they will contact you…

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kevinhamil says

How can I find out who bought my item?

You can’t. There’s not really any author to buyer features through Envato’s marketplaces. Best thing to do is include any of your contact info in your documentation files. That way they know how to contact you for support if they ever need it.

786 posts kontramax.com
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Kontramax says

You can not contact buyers before they contact you due to envato rules.

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SamBerson says

Ok thanks very much. If they send a message via the contact form on my VH profile, how can I verify they’ve bought my items?

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studio26design says

If the buyer comments on your profile it will have ‘PURCHASED’ beside their name where it has ‘AUTHOR’ beside yours. For an example of this you can look at the comments on Kontramax’s item ‘Full Regain’.

Congratulations on the first sale of hopefully many more.

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kriskorn says

Ok thanks very much. If they send a message via the contact form on my VH profile, how can I verify they’ve bought my items?

In the email there is a link to see if the person who contacted you has bought one of your items. :)

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SamBerson says

Great information from you all! Thank you very much for all your help.

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Joost Moderator says

Best thing to do is include any of your contact info in your documentation files. That way they know how to contact you for support if they ever need it.

I discourage supplying contact information in your files – unless you’re pointing them to your own support forum/system where you validate purchases, you’re much better off using the contact form and purchase confirmation link. This makes sure you offer support to the right people ;)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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