2381 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01 says

This and several other recent forum threads are a strong case for something that has been requested for years – buyer and author separate private forums – members of the marketplace (whether they are actively selling or buying or just ‘members’) are allowed to answer (sometimes incorrectly) questions posted that should be handled in an environment that is not 100% public – we have many language barriers here because of the nature of the marketplaces being worldwide. We’re also selling technical files to both technical and non technical people which will always bring up questions that need handling in a proper manner.

There’s often misunderstandings when it comes to the written word, especially on forums and can easily be taken the wrong way, upset people and look bad for everyone.

Please Envato – look at both your dirty and clean laundry being hung out for everyone to see – it’s amateur practice to still have things like this publicly hanging out there – create forums for buyers and authors so things like this can be handled better, be private and not shown to the world.

To the buyer above having the issues – some answers were well explained and were not offensive, some were too strong and direct (for whatever reason) – I hope you get your issue resolved, as anyone spending any kind of money of something should expect it to work and be fine – on the other hand, it’s always better policy to not start on an attack, but to structure your words in a more approachable way and can often result in better more defined responses.

I hope everything works out and that this (and others over the past few days) will help Envato understand the importance of having better solutions in place.

Jonathan

1498 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+9 more
ImanGM says

This and several other recent forum threads are a strong case for something that has been requested for years – buyer and author separate private forums – members of the marketplace (whether they are actively selling or buying or just ‘members’) are allowed to answer (sometimes incorrectly) questions posted that should be handled in an environment that is not 100% public – we have many language barriers here because of the nature of the marketplaces being worldwide. We’re also selling technical files to both technical and non technical people which will always bring up questions that need handling in a proper manner.

There’s often misunderstandings when it comes to the written word, especially on forums and can easily be taken the wrong way, upset people and look bad for everyone.

Please Envato – look at both your dirty and clean laundry being hung out for everyone to see – it’s amateur practice to still have things like this publicly hanging out there – create forums for buyers and authors so things like this can be handled better, be private and not shown to the world.

To the buyer above having the issues – some answers were well explained and were not offensive, some were too strong and direct (for whatever reason) – I hope you get your issue resolved, as anyone spending any kind of money of something should expect it to work and be fine – on the other hand, it’s always better policy to not start on an attack, but to structure your words in a more approachable way and can often result in better more defined responses.

I hope everything works out and that this (and others over the past few days) will help Envato understand the importance of having better solutions in place.

Jonathan

+1

18 posts
  • Sells items exclusively on Envato Market
  • Located in Netherlands
  • Has collected 100+ items on Envato Market
  • Has been part of the Envato Community for over 3 years
CasinoMedia says

That would be a good solution!

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