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cagefightmedia says

I have had an issue with a Opencart theme and they have ignored all support tickets, I gather that is also the reason they hide the View ticket updates as it will show they cant be bothered.

Thinks its bad as it reflects badly on the end author you guys and I certainly will be stopping using and when im spending $6-7000 a year on themeforest and videohive seems bad they want to lose.

There again business must be booming as I seem to be an minor unimportant small user so god knows what there main we want to deal with members are spending.

911 posts Never trust a ballerina with a moustache
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+6 more
Carmen says

Hi cagefightmedia,

Have you sent a support request to Envato Support or the author of the item?

If you have sent a support request to Envato Support, please post your ticket ID here and we will do our best to deal with it asap. We definitely want to make sure you have an good experience and will do what we can to resolve the issue.

If you have contacted the author for support, I must let you know that it is not mandatory for authors to provide support for their items. Have you had a look through the item comments by other buyers who may have experienced similar issues? Despite your experience, many of our authors offer fantastic support for their items and if you need extra help or customisation, you can always check out Microlancer.

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cagefightmedia says

Erm which one they are all ignored:

YSQ-169-55017

JYW-835-97124

YJA-871-13548

RHM-212-80341

Basically all ignored im shocked that Envato are that busy that a user purchasing £6000 a year of templates is minor and worth losing. We certainly wont be using again

6127 posts
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KingDog Envato team says

Here are some updates:

YSQ-169-55017 – Opened yesterday and replied to today by Support.

JYW-835-97124 – Duplicate ticket

YJA-871-13548 – Duplicate ticket

RHM-212-80341 – Opened yesterday and awaiting a reply from Support.

So sorry for the wait as Support goes through some of their backlog of tickets. In the future, only one ticket is required for a support request. Opening multiple tickets or replying to a ticket before Support has had a chance to respond unfortunately slows down the ticket reply times even further. Thanks!

9 posts
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cagefightmedia says

Considering no where to view tickets how can I see replies


Here are some updates:

YSQ-169-55017 – Opened yesterday and replied to today by Support.

JYW-835-97124 – Duplicate ticket

YJA-871-13548 – Duplicate ticket

RHM-212-80341 – Opened yesterday and awaiting a reply from Support.

So sorry for the wait as Support goes through some of their backlog of tickets. In the future, only one ticket is required for a support request. Opening multiple tickets or replying to a ticket before Support has had a chance to respond unfortunately slows down the ticket reply times even further. Thanks!
1529 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
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+10 more
ImanGM Moderator says

Hi,

You should find them in your email mail box :)

Cheers, Iman

P.S. Please don’t forget to check spam folder too.

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cagefightmedia says

Checked nothing there darren@caged.eu its really bad feel duped as even other magento theme I purchased went to download and im told not available even though I have the license for it.

Just requested refund of balance and will go elsewhere in future:

MYD-588-39064

9 posts
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cagefightmedia says

So as well as having no support or protection for bad script/themes nad having to basically hire a coder to fix badly written code that to be fair would actually be written better if they start it initially, but we also have to somehow hire a Server Specialist that can develope a Web Server that can receive imaginary emails thats a lot of work

1529 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+10 more
ImanGM Moderator says

Hi,

It’s seems you are somehow angry right now and maybe this is why you are saying this about this marketplace. I’m sure if you had such experience with all items here, you were not here spending thousands of dollars for new items :)

To be honest, as a regular purchaser here, I should say that I can’t find better codes and designs for a few dollars anywhere than here.

You are right. Sometimes you should hire developers for custom codings or even it’s possible that you purchase an item that has some bugs in it but I can’t agree with you that you should hire someone to fix badly written codes for every items here.

This is a great marketplace and I believe you know it. And when your current problem is done, I hope you’ll be here again and again :)

I hope your problem will be fixed by the Envato support but it’s not fair to say everything is bad because of your current issue…

Cheers,
Iman

9 posts
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cagefightmedia says

Iman 2 days of being ignored is why im angrey and to be fair yesterday thought it doesnt matter I will download the other magento theme etc I had paid for to find this has been deleted from my profile so this is why ENVATO leaves a nasty taste in my mouth if you would like me to provide the main useraccount for our business that proves we have in total as a company spent over 5 years £38000 I can this is my personal account to which I still buy significant number of purchases.

It might be a cool idea for the staff replying to look at the tickets rather than forums and I wouldnt be complaining :)

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