5209 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+9 more
KingDog Staff says

It appears your email client is rejecting all of Support’s replies. You can check your server or domain settings to see why our emails are being blocked or we could try a different address. If you want to try a different email address please contact Jami from Support through the contact form on her profile page here – http://themeforest.net/user/JamiGibbs

Thanks!

9 posts
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
cagefightmedia says

Tried that and nothing even changed email to a 100% proven email just so that is not the excuse still being ignored by author and envato and no credit for either theme so speaking to VISA for Reversal of Credit card payment seems only way to acheive the aimed response

1950 posts Do the Needful
  • Has been a member for 4-5 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • United States
  • Has attended an Envato Live event
  • Author had a Free File of the Month
  • Envato Studio (Microlancer) Beta Tester
  • Contributed a Blog Post
  • Beta Tester
+6 more
JamiGibbs says

Hi cagefightmedia,

I just received your message that was sent through my profile page contact form and I’m going to send you another response in just a few moments. Thanks for your patience!

9 posts
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
cagefightmedia says

Well just off the Phone with VISA corporate im not the first to be duped and refund/excange not dealt with on Envato so they will issue full reversal of the Template deleted and this non working seems awful you have to take this steps rather than a friendly resolution but nice to know Envato is as Ebay is to buying physical goods with Ebay its a gamble if you get the real deal and Envato its the same with downloads a roulette wheel will it work will it not if it doesnt unlucky you lose.

5209 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+9 more
KingDog Staff says

Going through the Support channels will be the only process for dealing with any refund requests. As described in our Knowledgebase – http://support.envato.com/index.php?/Knowledgebase/Article/View/256/55/can-i-get-a-refund-for-an-item-i-have-purchased

As we are not able to help through the forums I encourage you to continue going through the Support tickets. Thanks!

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