Everytime I click buy theme via paypal ,everything is OK .But after finishing it,themeforest gives me an information that “the deposit was unable to be processed by PayPal”or”theme … was unable to be processed by PayPal”.What is going on?
Actually, I have the same problem here… It is already 2 days as I am trying to buy a theme here with my PayPal account and I am getting the following error:
We’re sorry, but we can’t send your payment right now
Return to merchant and try a different payment method We are not able to process your payment using your PayPal account at this time. Please return to the merchant’s website and try using a different payment method (if available).
I can assure you that it is 100% problems with your system or PayPal account, because 30 minutes ago I made 1 payment and 2 purchases with the same PayPal account and everything worked just fine.
I’ve contacted Envato support yesterday and still no answer…
You are losing sales this way, guys….
I think it’s because the connection problems with envato.http://codecanyon.net/forums/thread/update-about-recent-connectivity-issues/98154 http://codecanyon.net/forums/thread/api-down-issues/98267
Just tried to do a purchase again. Still gettting problems. Here is the shreenshot of the error to make it more clear http://imageshack.us/a/img850/6131/themeforest.jpg
Hmm. So how about your balance? Do you notice any amount going out from your balance? Are you trying to pay directly for the item, or try to deposit money to your Envato balance? Maybe some guys above are right, this has sth to do with the connectivity issues recently on Envato. If I were you I wouldn’t try it continuously to avoid any problems that may occur. Please send a Support ticket and hopefully they would help you out with it.
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This is an ongoing problem and they are still trying to figure it all out, see here for more information: http://codecanyon.net/forums/thread/issues-when-making-payments-with-paypal/71934?page=15
You can also try the instructions here to see if that works: http://wordpress-help.org/themeforest-paypal-problem-solution/
The problem has been solved.I just tried another credit card for the payment and it went smoothly.Maybe my previous card has something wrong.Now I am waiting Paypal to refund my payment,as I tried it three time and it gave me three failure information… Thanks for all your suggestions and earnest.