3 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
jqx1991
says

I’ve tried everything what has been suggested here and still have the same problem… Submited another Envato Support ticket and I hope at least this time to get an answer…

You can try as I did,changing for another credit card.Hope it will help you.Or purchase it days later,until the Envato payment system get normal.

2771 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Taught a course or tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
contrastblack
Envato team
says

I’ve tried everything what has been suggested here and still have the same problem… Submited another Envato Support ticket and I hope at least this time to get an answer…

Would you be so kind as to share the Ticket ID with me? Thank you!

Later edit: Found it! I’ll check with Support. Thank you for your patience!

1 post
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
  • Located in United States
jpress
says

I am having the same issue, I have been unable to purchase anything for more than 2 months, I’ve contacted support, which states “Oh contact paypal.” I have used the same paypal account on ebay just purchased over $1200 worth of stuff with no problems. HELP! I’m trying to spend money here. :crying:

292 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
candeed
says

@Jpress : I just hit ‘request staff reply’ button, in case there’s issue that need to be solved or cleared regarding purchasing items. Hope it helps. :grin:

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in Italy
BellaUmbria
says

Hi. I’m a new user from Italy and I have the same problem that I’ve read in so much posts in thi forum: I CAN’T PAY VIA PAYPAL. I have an account on paypal with enough fund to pay the theme that I want to buy. Before that you give me any suggest I’ll tell you all I have done:

- I tryed to make payment directly via Paypal or deposit via Paypal - I tryed to make payment AND deposit from Google Chrome, Mozilla Firefox and Internet Explorer (PC) - I tryed to make payment AND deposit from Iphone 5 IOS 7 (mobile) - I tryed to install user agent on Chrome and Firefox - I’ve contacted PayPal that answer me that my account has no problem and suggest me to try in other hour and other browser (I’ve tryed since yesterday) - I’ve opened the ticket #IJH-203-58745 yesterday with no answer

WHAT I HAVE TO DO???

1 post
  • Has been part of the Envato Community for over 6 years
  • Located in Brazil
  • Has collected 10+ items on Envato Market
ncosta
says

Too bad such things have been happening. Since yesterday I am trying to buy a script here and getting this same error. I sent a msg to support. I really hope to hear from you guys very soon as I really need this script.

Thanks in advance.

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in Italy
BellaUmbria
says

Try clearing your browser cache, this told me envato supprot team and this worked with me!

2 posts
fanabarkah
says

i hate to say this but i can’t pay with my paypal… damn…

i tried everything clear cache do with other browser.. same problem..

402 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
chilly_orange
says

Fantastic, so that makes 5 customers in this thread alone who can’t make a purchase, god only knows how many others are out there who are not active on the forums.

This is really, really bad…. customers ready to put money towards a product, but can’t. And then are suggested to contact Envato support, I can only wonder how many of them will wait for two weeks before taking their business elsewhere…

1 post
  • Has been part of the Envato Community for over 1 year
  • Has collected 10+ items on Envato Market
  • Located in Germany
Alavius
says

I have the same problem with Paypal. No payment possible. I’ve always paid with Paypal. From Envato Support no reply…. for Days! Sweet…

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