4 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
montrealuser says

Hi can someone please tell me what im doing wrong? I can’t load the Pacifico template in workpress??? WHY NOT ? this is my second post and still no reply! The theme is amazing but support seems slow so far!

Everytime I load it all I get is Stylesheet is missing??? Is this a WP template or NOT How do I know that I bought a WP template cause that is what I wanted I have to use for this if it’s not WP!!!

271 posts
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
Vasterad says

Maybe you bought HTML version? :P

145 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in Romania
PixFee says

Or maybe you tried to upload the whole zip… using an archive program (winrar, 7-zip) try to get only the wordpress theme.

4 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
montrealuser says

Maybe you bought HTML version? :P

How can I check that? Sorry I know that might seem like a very silly question to you but I’m a total newbie when it comes to creating a webpage! Hence why I got the template :)

906 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
Marvidude says

I believe you are uploading the whole file you got from tf. you need to unzip it and then upload the zip file within the package. you see, the first archive contains all the files, like the documentation, some psd files and the zipped wp theme. If you still cant get it to work refer to the documentation or if you would like someone to do it via remote session i am available. You can contact me as well as take a look at my testimonials /feedback on my profile page http://themeforest.net/user/Marvidude .

4 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
montrealuser says

I believe you are uploading the whole file you got from tf. you need to unzip it and then upload the zip file within the package. you see, the first archive contains all the files, like the documentation, some psd files and the zipped wp theme. If you still cant get it to work refer to the documentation or if you would like someone to do it via remote session i am available. You can contact me as well as take a look at my testimonials /feedback on my profile page http://themeforest.net/user/Marvidude .

Ok well looks like I found my answer I don’t think I got the WP package!!! There is no .zip file within the zip file! Well there goes 17$ down the drain :0 Is there anyway I can return this and get what I need??

145 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in Romania
PixFee says


I believe you are uploading the whole file you got from tf. you need to unzip it and then upload the zip file within the package. you see, the first archive contains all the files, like the documentation, some psd files and the zipped wp theme. If you still cant get it to work refer to the documentation or if you would like someone to do it via remote session i am available. You can contact me as well as take a look at my testimonials /feedback on my profile page http://themeforest.net/user/Marvidude .
Ok well looks like I found my answer I don’t think I got the WP package!!! There is no .zip file within the zip file! Well there goes 17$ down the drain :0 Is there anyway I can return this and get what I need??
Yes, contact Envato support and tell them that you did a mistake buying it and they will give your money back ! :)
407 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
  • Located in Europe
PaddyTaylor says

As PixFee said you can contact support but I am not sure how successful you will be getting a refund as you have downloaded the file and there is a pre purchase warning about checking the file types. Good luck

145 posts
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
  • Located in Romania
PixFee says

As PixFee said you can contact support but I am not sure how successful you will be getting a refund as you have downloaded the file and there is a pre purchase warning about checking the file types. Good luck

No, they will refund him for sure :) It’s Envato’s politic. ;)

by
by
by
by
by
by