Hi, I am trying to purchase one of your themes but PayPal is rejecting my payment because “the product is not supported in your region/area”.
I didn’t realise that themes are country specific nowadays
Could someone shed any light on this?
- Envato Staff
- Support Staff
- Has been a member for 5-6 years
- United Kingdom
- Referred between 1 and 9 users
- Bought between 50 and 99 items
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Attended a Community Meetup
Hmm, that’s odd! We have a huge user base of Authors, Buyers and Staff based in the UK. Can I ask if you’ve contacted PayPal to see if your account’s set up correctly?https://www.paypal.com/gb/webapps/helpcenter/helphub/home/
Look forward to hearing what they say
Sorry for slow reply.
I was trying to pay directly with my credit card, without logging in. I will try to login and see if the problem persists but assumed it was not to do with this by the error message. Having said that, it won’t be the first time that Paypal fails on the user experience and gives miss-information!