2 posts
  • Has collected 1+ items on Envato Market
perpetual121 says

Hi, I am trying to purchase one of your themes but PayPal is rejecting my payment because “the product is not supported in your region/area”.

I didn’t realise that themes are country specific nowadays ;)

Could someone shed any light on this?

Cheers,

Henry

306 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
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MhW Envato team says

Hey Henry!

Hmm, that’s odd! We have a huge user base of Authors, Buyers and Staff based in the UK. Can I ask if you’ve contacted PayPal to see if your account’s set up correctly?

https://www.paypal.com/gb/webapps/helpcenter/helphub/home/

Look forward to hearing what they say :grin:

- Christian

2 posts
  • Has collected 1+ items on Envato Market
perpetual121 says

Hi Christian,

Sorry for slow reply.

I was trying to pay directly with my credit card, without logging in. I will try to login and see if the problem persists but assumed it was not to do with this by the error message. Having said that, it won’t be the first time that Paypal fails on the user experience and gives miss-information! ;)

Henry

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