I just bought a template from you. I can not download the template and I can not sent you a secure message. What is going on?
Are you talking to me?
Note that this is a general forum. Are you trying to buy a particular file? You don’t seem to have a buyer badge yet. Private message can be sent from author profiles. There is a contact form in the right side, after scrolling a little.
You may have paid a deposit but you have not bought anything as you do not have a buyer badge
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Hi arvingsmith, I see here that your deposit was successful, and the credits are currently available in your marketplace account. To download an item, you must first go to the item page and purchase the item.
After you click on the Purchase button, simply choose Buy with Prepaid Credit (option on the left) which will automatically deduct the item value from your existing marketplace credits.
As wickedpixel kindly mentioned above, you can contact the author through the contact form on his profile page, or by leaving a comment on the item page.
Please let us know the name of the item you wish to purchase, so we can point you in the right direction. If you need any additional assistance, don’t hesitate to ask! Good luck.