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SokoThemes says

Its very unfortunate that only difficult customers end up rating items and in most cases rate 1 star.

And if the same customer was satisfied, they don’t rate.

When I say “Difficult customers” I mean guys who ask weird questions like these:

1. Where do I install PSD?

2. I want to remove the top menu, how do I do that?

3. I can’t install this theme, I want a refund unless you install it for me. Will you?

4. My client want a dark background, how do I do that?

5. I can’t disable mobile site, I want refund? (While yet the theme uses media-queries)

...and the list goes on.

And they’re really serious about it and they expect answers. If you tell them the truth, they rate a 1 star.

I want Themeforest to include a review system where buyers give a reason for their rating. If not, then they can’t rate.

What if your competitor author (or any malicious person) buys your theme and gives it a 1 star so that your sales are affected. Its a possibility :(

I help all my customers fix bugs and errors and if they are happy, most don’t rate and the unhappy ones make sure they remember to rate. Biased rating affect sales.

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ChapterThemes says

That’s just how customers are. But it’s not only here on TF.

If you start googling for expierences with products or services on the internet you’ll find that at least 7 out of 10 shared expierences are bad.

For some reason it’s a given fact that people most of the time only bother to express their experience with something if it was a bad one. If everything is fine most of the time they live happily ever after in silence :)

But luckily there are still people who also take the time to give good positive ratings! So maybe it’s best to be thankfull for that and just pay no attention to the ones who expect too big things for free or something ( It’s hard i know! :) )

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VF says

This is normal and that’s why ratings aren’t the only criteria to gauge an item. People need extra motive to come forward and rate a file. This can happen either when they want to praise or trash. There is a huge gap in between these two.

I believe around 60% of buyers (purchases) actually do not know how well their purchased product works for them intitially. It takes time and the scenario goes like “no bugs until I see”, “working good until I make another change” etc. So these conditions wont make a buyer to find a point of time in which rating should be made. But for someone with frustration, immediatly clicking the 1star will relieve them slightly – so it goes that way! :D

1673 posts Multimedia Artistry
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dnp_theme says
141 posts Designer & Developer
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Webbu says

Its very unfortunate that only difficult customers end up rating items and in most cases rate 1 star.

And if the same customer was satisfied, they don’t rate.

When I say “Difficult customers” I mean guys who ask weird questions like these:

1. Where do I install PSD?

2. I want to remove the top menu, how do I do that?

3. I can’t install this theme, I want a refund unless you install it for me. Will you?

4. My client want a dark background, how do I do that?

5. I can’t disable mobile site, I want refund? (While yet the theme uses media-queries)

...and the list goes on.

And they’re really serious about it and they expect answers. If you tell them the truth, they rate a 1 star.

I want Themeforest to include a review system where buyers give a reason for their rating. If not, then they can’t rate.

What if your competitor author (or any malicious person) buys your theme and gives it a 1 star so that your sales are affected. Its a possibility :(

I help all my customers fix bugs and errors and if they are happy, most don’t rate and the unhappy ones make sure they remember to rate. Biased rating affect sales.

You are right. I have same problems with customers. And please “I want Themeforest to include a review system where buyers give a reason for their rating. If not, then they can’t rate.” do this. Authors need this like ebay rating system.

1478 posts The right tools with none of the gimmicks
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PixelBin says

What’s the incentive to rate positively? There isn’t one. What’s the incentive to rate negatively? To express their frustration and try to get back at the author for doing or not doing whatever.

In other words, the system is broken.

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ChillThemes says

Majority of my ratings come from CodeCanyon items… Even if I explicitly remind buyers to rate, they rarely do. Ratings will always be useless, unless a system is put in place where the buyer can input some reasoning behind their rating, optionally of course.

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EireStudio says

In other words, the system is broken.

... and won’t be fixed anytime soon as the staff don’t care about adding features we need :(

4505 posts Love & Light
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digitalscience says

Why do buyers only rate items when they are dissatisfied?

Well think of it from a customers point of view.. you buy a file, it works perfectly for your requirements, no need to come back to the site, unless you really want to go out of your way and leave a positive comment or good rating. Or the other scenario, something isn’t working the way you wanted, now if you’re that way inclined,you can use the rating system as a power tool to complain and leave your mark, perhaps tainting the files future sales for eternity. Unfortunately people tend to complain more than show gratitude.

Ever been to a 5 star restaurant and you’re really enjoying your meal, but the guy next to you is asking to return his meal and demanding to see the manager?... humans will always complain.. so don’t complain about complaining humans, you just give them more power ;)

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Pirenko says

In general I disagree with all that’s been said here. If buyers only rate when they are unhappy why is is that most files have 4 or 5 star rating?
Yes, I know some guys that vote just to try some sort of revenge, but it’s not accurate that buyers only rate items when they are dissatisfied.

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