ColorfulUmbrella
ColorfulUmbrella Recent Posts
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271 posts
  • Microlancer Beta Tester
  • Bought between 100 and 499 items
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Turkey
ColorfulUmbrella says

I have 253 sales but 19 raitings!!!

why no body use raiting button?

1473 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

My guess that most customers provide ratings only when they are really happy or have strong disappointment for whatever reason. Other mid cases – OK and customers not motivated to rate. Same situation any online store have. Some of them even do periodicaly gift card or other prize lottery so those who rate may win something.

Also as I see customers who also authors more offen to rate, for example if Videohive author buy pictures at PhotoDune or if AudioJungles author buy video footages at VideoHive, etc usually they know how important it is and more often rate. :-)

Otherwise it’s rare and very understandable though. I also have low ratio 129/1420.

P.S. Envato doing improvements into rating system like email notifications after purchase, etc. which are good! http://videohive.net/forums/thread/rating-reasons-/98033

Best Regards, Andrey
ColorfulUmbrella
ColorfulUmbrella Recent Posts
Threads Started
271 posts
  • Microlancer Beta Tester
  • Bought between 100 and 499 items
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Turkey
ColorfulUmbrella says

My guess that most customers provide ratings only when they are really happy or have strong disappointment for whatever reason. Also as I see customers who also authors more offen to rate, for example if Videohive author buy pictures at PhotoDune or if AudioJungles author buy video footages at VideoHive, etc usually they know how important it is and rate. :-)

I can not accept low rate : )) Otherwise it’s rare and very understandable though. I also have low ratio 129/1420.

Best Regards, Andrey
199 posts
  • Exclusive Author
  • Sold between 1 and 100 dollars
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Australia
footagecentral says

Maybe there should be a reminder email to customers?

ColorfulUmbrella
ColorfulUmbrella Recent Posts
Threads Started
271 posts
  • Microlancer Beta Tester
  • Bought between 100 and 499 items
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Turkey
ColorfulUmbrella says

Maybe there should be a reminder email to customers?

excellent!!

1473 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

As far as I remember (some other threads) reminder email already implemented (or will be implemented shortly).

Best Regards, Andrey

ColorfulUmbrella
ColorfulUmbrella Recent Posts
Threads Started
271 posts
  • Microlancer Beta Tester
  • Bought between 100 and 499 items
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Turkey
ColorfulUmbrella says

I bought 100 items. 100 comments, 100 raitings…

339 posts
  • United Kingdom
  • Sold between 1 000 and 5 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
StencilMedia says

I’ve bought 295 items, sometimes I leave a rating, sometimes I don’t. But then again, I rarely leave ratings or comments for products I’ve bought on Amazon on videos I’ve watched on Youtube.

Yes, it would be nice if everyone could rate products, but I’d say that a lot of times when somebody buys something here… although saving money will be one of the main factors… saving time will be a big one as well. So if somebody is in a rush to get a project complete, it’s unlikely that leaving feedback is the first thing on their mind once the project is done and dusted and uploaded to the client. Going to sleep, starting the next project, hitting the shops to spend their earnings or heading out on the town is more likely.

So I don’t think there’s any conspiracy not to leave anyone feedback… it’s just that people forget and probably have a very long list of things to do that are more important at the time.

Would an email to remind me to leave feedback increase the likelihood that I left feedback? Possibly. Would the additional 295 emails in my inbox be welcomed with open arms? Probably not.

ColorfulUmbrella
ColorfulUmbrella Recent Posts
Threads Started
271 posts
  • Microlancer Beta Tester
  • Bought between 100 and 499 items
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Turkey
ColorfulUmbrella says

I’ve bought 295 items, sometimes I leave a rating, sometimes I don’t. But then again, I rarely leave ratings or comments for products I’ve bought on Amazon on videos I’ve watched on Youtube.

Yes, it would be nice if everyone could rate products, but I’d say that a lot of times when somebody buys something here… although saving money will be one of the main factors… saving time will be a big one as well. So if somebody is in a rush to get a project complete, it’s unlikely that leaving feedback is the first thing on their mind once the project is done and dusted and uploaded to the client. Going to sleep, starting the next project, hitting the shops to spend their earnings or heading out on the town is more likely.

So I don’t think there’s any conspiracy not to leave anyone feedback… it’s just that people forget and probably have a very long list of things to do that are more important at the time.

Would an email to remind me to leave feedback increase the likelihood that I left feedback? Possibly. Would the additional 295 emails in my inbox be welcomed with open arms? Probably not.

not 295 e-mail. 1 mail in a month?

431 posts
  • Bought between 1 and 9 items
  • Referred between 10 and 49 users
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 2-3 years
  • Malta
NeuronFX says

In general for videohive products… I always rate the product 5 stars the moment I buy it… Since you get what you see, and when I buy I only buy the products that I really like and think are really well made. Thus, obviously deserve a 5 stars right away.

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