Why has not reply my ticket?

I have a item that got soft rejected. So I spend a month to redesign and code it. Now I resubmit it. Then I get the information:

1).

Your item Thunder Corporate & Portfolio WordPress Theme isn’t quite ready for ThemeForest. This is the reason given by our item inspector:Hey guys,I’m seeing a number of small issues throughout the design. Could you please reply to the support ticket so we can iron these issues out?

2).

Your item Thunder Corporate & Portfolio WordPress Theme isn’t quite ready for ThemeForest. This is the reason given by our item inspector:I hate being a pest but please wait before I sign off on the ticket, ok? I want to make sure that all issues are fixed and you’ve fixed only what I pointed out.

3).

Your item Thunder Corporate & Portfolio WordPress Theme isn’t quite ready for ThemeForest. This is the reason given by our item inspector:Hey Hawktheme,I just got assigned your ticket. Please wait for more feedback there, in a couple of hours, before resubmitting your item please. I’m soft rejecting your item for now. Kindly wait till we finish discussing the issues in the ticket.

So I send a ticket (138479) to get more feedback. When it over 48 hours, it has not get reply.

I send another ticket (138706), it has not get reply. I submit a support on twitter “envato_support”, Until now I still do not receive a response. Anyone who can help me? I’m just a auther, I want to submit a item, it does not? My reviewer was siddharth, if you see this, would you please give a reply?

Here is the live preview

On July 12th your ticket #137767 was replied by your reviewer. The ticket #138479 says you has fixed the issues and the item was reviewed again, thus it was closed. Now the ticket #138706 was submitted a few hours ago and it’ll be assigned to your reviewer in the next couple of hours.

Patience my friend

Thanks, Ivro!

I’m waiting, I hope this time I can get more feedback, so I can fix the issues and resubmit the item.

Patience is a virtue. I’m only a man!

Siddharth said
Patience is a virtue. I’m only a man!

Yes, you’re right. You are only a man. I’m waiting for a week. So I will wait…

But I think there is a time period it.

HawkTheme said
Yes, you’re right. You are only a man. I’m waiting for a week. So I will wait… But I think there is a time period it.

Hi HawkTheme, from my own experience, a ticket will be replied in 24-72 hours. Sometimes I have to mention @envato_support to make it faster (twitter is better to get fast response for non-author-related question).

My question for you, do you wait a week for 2-3 tickets? if yes, it is normal. Or only one ticket for a week? if yes, this is not normal.

HawkTheme said

Siddharth said
Patience is a virtue. I’m only a man!

Yes, you’re right. You are only a man. I’m waiting for a week. So I will wait…

But I think there is a time period it.

Either way, I prefer not to do this in publich but please remember to reply to an existing ticket next time.

PrimaThemes said

HawkTheme said
Yes, you’re right. You are only a man. I’m waiting for a week. So I will wait… But I think there is a time period it.

Hi HawkTheme, from my own experience, a ticket will be replied in 24-72 hours. Sometimes I have to mention @envato_support to make it faster (twitter is better to get fast response for non-author-related question).

My question for you, do you wait a week for 2-3 tickets? if yes, it is normal. Or only one ticket for a week? if yes, this is not normal.

Thanks PrimaThemes.

Siddharth said

HawkTheme said

Siddharth said
Patience is a virtue. I’m only a man!

Yes, you’re right. You are only a man. I’m waiting for a week. So I will wait…

But I think there is a time period it.

It’d actually help if we stuck to a single ticket. After each of my replies, you start a new ticket which means it takes 2-3 days for it to get assigned which needlessly extends the process. Either way, I prefer not to do this in publich but please remember to reply to an existing ticket next time.

Thanks Siddharth!

I’m sorry for that. And I’m a new here. So I don’t know what should I do when the item was soft rejected. I will remember to reply to an existing ticket next time.

I sincerely apologize for the trouble I give you!

Thanks Ivor, PrimaThemes, Siddharth!