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designcise says

Why is it that recently, almost all queries go unanswered?! It’s been 7 days now and my support ticket hasn’t been replied to and it isn’t the first time this has happened. For a company, that built upon it’s excellent support, it isn’t really looking good right now!

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LucidStudios says

I got the same feelings about Envato Support a couple of weeks ago. On twitter they will reply to some queries within minutes and wouldn’t reply to other for days.

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DOTonPAPER says

Any idea when support will be available again? I have a ticket for almost a week now.

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KingDog Envato team says

The Support system went through some changes a while back and we’ve recently brought on some new Support staff. Hopefully we can work through the tickets as fast as possible. Sorry for the wait.

If you like, send me the ticket number and I’ll see what’s going on – travis at envato dot com

Thanks!

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DOTonPAPER says

Is OK. I can wait.Is not a live or death problem.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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