606 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+5 more
designcise
says

Why is it that recently, almost all queries go unanswered?! It’s been 7 days now and my support ticket hasn’t been replied to and it isn’t the first time this has happened. For a company, that built upon it’s excellent support, it isn’t really looking good right now!

2486 posts Premium Scripts, Plugins and Themes
  • Has been part of the Envato Community for over 8 years
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+7 more
LucidStudios
says

I got the same feelings about Envato Support a couple of weeks ago. On twitter they will reply to some queries within minutes and wouldn’t reply to other for days.

110 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Won a competition
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+7 more
DOTonPAPER
says

Any idea when support will be available again? I have a ticket for almost a week now.

6717 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

The Support system went through some changes a while back and we’ve recently brought on some new Support staff. Hopefully we can work through the tickets as fast as possible. Sorry for the wait.

If you like, send me the ticket number and I’ll see what’s going on – travis at envato dot com

Thanks!

110 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+7 more
DOTonPAPER
says

Is OK. I can wait.Is not a live or death problem.

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