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SuzyQ66 says

I sent a ticket and yet no response, WHY?????

Its been over 4 hrs I figured a site like this would have some sort of respond time.

very disappointed

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FinalDestiny says

support != live chat, a support reply within 24hrs should be considered a VERY GOOD support.

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ThemeBeans says

support != live chat, a support reply within 24hrs should be considered a VERY GOOD support.

Exactly, even with a global-ish support team.

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SuzyQ66 says

I was never told it took 24 hrs. I am new to the site. Sorry

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trendyWebStar says


support != live chat, a support reply within 24hrs should be considered a VERY GOOD support.
Exactly, even with a global-ish support team.

+1 my thoughts exactly … :)

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FinalDestiny says

It has nothing to do with this website, it’s a thing that happens everywhere. When you have a problem with your car/laptop, do you expect it to get solved right away? Or when you send a message to someone, give at least some hours for that person to reply back

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SuzyQ66 says

I am done posting, wasn’t expecting an attack. I thought this was a friendly site, guess I was wrong I will block any more from this site.

NO it don’t take 24 hrs to have my car fixed

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Bedros says

Hi Suzi ,
You contacted with an author (the author of the product you have bought) or directly to the Envato Support?

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Dzinc says

Hi SuzyQ66, are you referring to a support ticket sent to Envato Support? If so, could you please post the ticket ID? Your patience is appreciated.

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sevenspark Moderator says

Guys, please stop attacking buyers. You must understand that doesn’t make sense.

Suzy, I think you’re getting negative reactions because you’re posting topics asking “WHY?????” in all caps with 6 questions marks, opening multiple threads about the same topic, and saying how disappointed you are waiting 4 hours, which is really not an unreasonable amount of time. This type of behavior frustrates/offends people and makes them defensive – not that that is an excuse for treating you poorly. Having a positive attitude in the future when interacting with a community will make all the difference in the responses you receive, I suspect. :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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