2493 posts Community Officer
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+15 more
contrastblack Staff says

imangm is speaking about item support while the original post concern’s about Envato’s support. This thread doesn’t deserves off topics as the main topic is already completed! ;)

I like the certainty with which you tend to affirm stuff VF :D Please be so kind as to enlighten me as to what led you to believe that it was indeed an Envato Support ticket? You know, with the whole “you sell here, you are Envato” deal going on…

Furthermore, please note that Support tickets really do get answered in the given timeframe, and none is left unanswered. Those that expand over several days due to more complex issues are given constant updates while the matter is being looked into. A very large amount of the reports stating they never got a reply are often denied at a later time, when the reply has been laying in Spam for about a week.

1090 posts The Last Man Standing
  • Elite Author
  • Author had a Free File of the Month
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
  • Exclusive Author
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
  • Beta Tester
ImanGM says

under 4 hours? How much time do you sleep in one day?

8 hours fixed! ;) Of course my average response time is under 4 hours.


I want to hire you :D

Haha! Despite you are one of my favorite authors in TF, but my rates are very high as a support staff 8-)


Automated responses will be sent within 4 hours :D

You are so smart but your answer is not correct this time. Responses are complete with screenshots and even more :smug:


“you sell here, you are Envato”

I am Envato too! :D

5753 posts
  • Exclusive Author
  • Author had a File in an Envato Bundle
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 100 000 and 250 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • India
+3 more
VF says


imangm is speaking about item support while the original post concern’s about Envato’s support. This thread doesn’t deserves off topics as the main topic is already completed! ;)
I like the certainty with which you tend to affirm stuff VF :D Please be so kind as to enlighten me as to what led you to believe that it was indeed an Envato Support ticket? You know, with the whole “you sell here, you are Envato” deal going on…

Aw.. you are right. After reading jrlenz and Dzinc’s comments, I assumed the topic is about Enavto’s support! But looks like it could be about item support. In such case, 4 hours are.. grrrr… :D

@imangm, I was just kidding!

by
by
by
by
by
by