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SpyroPress
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As week ends so my item having 116 sales. It is in popular and today I see that my item is not in popular. I am loosing my sales.

Please Envato Staff help me….

Waiting for fast reply from any Envato’s member.

Thanks

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tommusrhodus
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Wasn’t the item disabled over the weekend? It’s probably not on there because it was disabled when the popular files script was run on Sunday, assuming it does a quick scrape of the available files and then displays accordingly, then yours wouldn’t have been there to scrape and thus, isn’t there.

That’s just a guess, but probably the case.

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SpyroPress
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Yes, but they should get my item back on popular as the item back.

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Dzinc
says

Hi SpyroPress, could you please open a support ticket and explain the situation in detail? We’ll be sure to have it investigated. Your patience is appreciated. Thanks!

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SpyroPress
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20 Hours passed (I already open the support ticket). But no action yet.

Thanks

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Dzinc
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Hi again SpyroPress, the ticket has been replied to, please check your inbox. If you need any further guidance/clarification, support staff will be happy to assist. Thanks and good luck.

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fuelthemes
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Yes, but they should get my item back on popular as the item back.

That happenned to us with a theme, they can never put an item back on popular list.

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pixelgrade
says

Yep. If your item was disabled you’ve missed that week :( Happened to us too.

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SpyroPress
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Oh i missed that week. Oh my god…

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VF
says

@fuelthemes & @pixelgrade, did those items again returned back to popular page in the future with sufficient sales?

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