506 posts Premium Website Design
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Has referred 50+ members
+2 more
SpyroPress
says

As week ends so my item having 116 sales. It is in popular and today I see that my item is not in popular. I am loosing my sales.

Please Envato Staff help me….

Waiting for fast reply from any Envato’s member.

Thanks

1739 posts How's the surf doing?
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
+8 more
tommusrhodus
says

Wasn’t the item disabled over the weekend? It’s probably not on there because it was disabled when the popular files script was run on Sunday, assuming it does a quick scrape of the available files and then displays accordingly, then yours wouldn’t have been there to scrape and thus, isn’t there.

That’s just a guess, but probably the case.

506 posts Premium Website Design
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Has referred 50+ members
+2 more
SpyroPress
says

Yes, but they should get my item back on popular as the item back.

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi SpyroPress, could you please open a support ticket and explain the situation in detail? We’ll be sure to have it investigated. Your patience is appreciated. Thanks!

506 posts Premium Website Design
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Has referred 50+ members
+2 more
SpyroPress
says

20 Hours passed (I already open the support ticket). But no action yet.

Thanks

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi again SpyroPress, the ticket has been replied to, please check your inbox. If you need any further guidance/clarification, support staff will be happy to assist. Thanks and good luck.

1618 posts
  • Had an item that was trending
  • Made it to the Authors' Hall of Fame
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
+7 more
fuelthemes
says

Yes, but they should get my item back on popular as the item back.

That happenned to us with a theme, they can never put an item back on popular list.

394 posts
  • Became a Top 20 Author of the Month
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Had an item that was trending
+7 more
pixelgrade
says

Yep. If your item was disabled you’ve missed that week :( Happened to us too.

506 posts Premium Website Design
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Has referred 50+ members
+2 more
SpyroPress
says

Oh i missed that week. Oh my god…

6224 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+11 more
VF
says

@fuelthemes & @pixelgrade, did those items again returned back to popular page in the future with sufficient sales?

by
by
by
by
by
by