As week ends so my item having 116 sales. It is in popular and today I see that my item is not in popular. I am loosing my sales.
Please Envato Staff help me….
Waiting for fast reply from any Envato’s member.
Wasn’t the item disabled over the weekend? It’s probably not on there because it was disabled when the popular files script was run on Sunday, assuming it does a quick scrape of the available files and then displays accordingly, then yours wouldn’t have been there to scrape and thus, isn’t there.
That’s just a guess, but probably the case.
Yes, but they should get my item back on popular as the item back.
20 Hours passed (I already open the support ticket). But no action yet.
Hi again SpyroPress, the ticket has been replied to, please check your inbox. If you need any further guidance/clarification, support staff will be happy to assist. Thanks and good luck.
Yep. If your item was disabled you’ve missed that week Happened to us too.
Oh i missed that week. Oh my god…