I submitted withdrawal request (all earned money autowithdrawal at the end of a month) on my account ‘dedalx’. I got email that all ok at 30 september.
But today I see very strange messages in my account statement:
$XXXXXX- FREEZE Withdrawal rejected $XXXXXX
(Where XXXXX is my summ as example).
Why my withdrawal was automaticaly rejected? Why other money part is in FREEZE? Where is my earned money? I don’t sell any extended licenses or so, so this can’t be big refund for some customer, etc. We have many different customers.
I posted ticket to support but I need quick response and my money on 15 date because we need to pay our bills, so I post here in forum.
My ticket ID: #RIF-772-35431
I hope some staff can help me to get answers.