267 posts What we do in life, echoes in eternity!
  • Has referred 50+ members
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Prothemeus says

Great. Eight days after successfully requesting a withdrawal, I just noticed that the withdrawn amount was added to my earnings minus the extended sale I had for a theme last month. I have received no email regarding this so I absolutely need to know what’s going on. The amounts we’re dealing with here isn’t peanuts.

Asking me to send support an email isn’t an option, it takes a week if they even respond at all and I need my earnings on the 15th.

3197 posts
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+11 more
ThomGeskin says

Hi Paul, please do open a support ticket, and post the ticket ID in this thread, so it can be forwarded to the appropriate staff promptly.

278 posts
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+5 more
Vasterad says

It’s really strange, perhaps buyer got refund of an Extended License and that’s why your withdrawal was rejected, but it’s unprofessional. ;)

267 posts What we do in life, echoes in eternity!
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
Prothemeus says

Thanks for the responses, guys. Here’s my ticket ID: TVC-546-76369

@Vasterad, I can understand things like this happen but not receiving any kind of email regarding this, is making me quite angry to say the least.

278 posts
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Vasterad says

Sure thing, not receiving any notice in this case is just weird.

267 posts What we do in life, echoes in eternity!
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  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+2 more
Prothemeus says

My ticket was replied to 7 minutes ago and is on the verge of being solved. Thanks for the help guys!

1034 posts
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BenSheppard says

My ticket was replied to 7 minutes ago and is on the verge of being solved. Thanks for the help guys!

Good luck!

196 posts Quality Templates
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  • Elite Author: Sold more than $75,000 on Envato Market
+4 more
ThemeRox says

Good luck! and happy spending :P

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