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VectorMedia says


I also see “calculating”. I have automatic withdraw setup and May sales are being added to the April withdraw. No email yet that the withdraw has been processed.
Same hear, please somone confirm that the withdrawal will be made…

I also have automatic withdraw and just 15 minutes ago i received my payout.

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FalconFX says

Well i use the manual patout, and i still have the “calculating” thing there, im waiting :)

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miseld says

My earnings are calculated but I didn’t receive confirmation email. Any suggestions?

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FalconFX says

Calculations are over, and Email recieved, good luck everyone :)

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pixelgreco says

Calculations are over, and Email recieved, good luck everyone :)

Same here :)

3893 posts After Effects Templates
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miseld says

Still waiting for email. Can someone from staff tell us what’s going on?

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KingDog Staff says

Still waiting for email. Can someone from staff tell us what’s going on?

I haven’t heard of any particular issues yet. I’ll keep my ear to the ground when the Melbourne office opens up. Thanks!

3893 posts After Effects Templates
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miseld says


Still waiting for email. Can someone from staff tell us what’s going on?
I haven’t heard of any particular issues yet. I’ll keep my ear to the ground when the Melbourne office opens up. Thanks!

@Travis

Something strange happens, no withdrawal notification email, no Automated reply from Envato support for ticket id (Ticket id was taken from my Twitter account). I’m using YAHOO email.

TICKET ID #YUU-896-91963 (there is a screenshot attached)

P.S. This never happens before.

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themei says



Still waiting for email. Can someone from staff tell us what’s going on?
I haven’t heard of any particular issues yet. I’ll keep my ear to the ground when the Melbourne office opens up. Thanks!

@Travis

Something strange happens, no withdrawal notification email, no Automated reply from Envato support for ticket id (Ticket id was taken from my Twitter account). I’m using YAHOO email.

TICKET ID #YUU-896-91963 (there is a screenshot attached)

P.S. This never happens before.

+1 Here, here’s mine TICKET ID #HVS-194-95819

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Gewora says



Still waiting for email. Can someone from staff tell us what’s going on?
I haven’t heard of any particular issues yet. I’ll keep my ear to the ground when the Melbourne office opens up. Thanks!

@Travis

Something strange happens, no withdrawal notification email, no Automated reply from Envato support for ticket id (Ticket id was taken from my Twitter account). I’m using YAHOO email.

TICKET ID #YUU-896-91963 (there is a screenshot attached)

P.S. This never happens before.

The problem with the missing automatic reply from a support ticket is something that i have since weeks. The envato support told me that it has to be on my side, however it is not. You guys should really take a look into this. Something is wrong with the support ticket system / mailserver.

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