5769 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

I’ll forward your ticket on to Support. Thanks!

30 posts
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
Hanatheme says

I’ll forward your ticket on to Support. Thanks!

Thanks for your support.

but it’s been a day but still no reply.

Thanks.

30 posts
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
Hanatheme says

it’s been 3 days since I have withdraw problem.

the support team asks me alternative payment details so I’ve given theme but I didn’t get no responds from theme over 36 hours.

According to their mail, I supposed to get responds from theme in 24 hours but not responds yet.

Plz, somebody help me what’s going on.

Thanks

here is my ticket id. [#LCU-487-69259]

5769 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

30 posts
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
Hanatheme says

If it’s a payment issue it may need to be handled by our accounts team. It’s the weekend right now in Australia which may mean a wait till tomorrow when they get in.

Hi, Thanks for your support. but it’s been a day since your last msg but I don’t get any responds from theme. I’ve created another ticket but no responds yet. Plz, help me. Thanks.

1950 posts Do the Needful
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
+10 more
JamiGibbs says

Hi mericalee,

As Travis (KingDog) mentioned, your case will need to be handled by the accounting team which is not active on Saturday and Sunday (today). Opening additional tickets will only slow down the process. Thanks very much for your patience.

by
by
by
by
by
by