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theAlThemist
says

Hello guys,

I am afraid there is something COMPLETELY wrong with your new withdrawal form.

Are you trying for some reason to make it absolutely impossible?

Don’t get me wrong but I am COMPLETELY unable to send a withdrawal request.

Let me explain:

Your Full Name : Dimitar Katelinov Koev (no problem here)

Your Address Line 1: Mladost 4, bl. 409, ent. 4, fl. 2, ap. 26, 1715 Sofia, Bulgaria (e.g. 1901 West Madison Street)

Tried everything: no commas, no dots, even split to 3 lines – no matter what I try – Error occurred – 40 characters max, no commas, no SPACES – WTF ?\\?

Could you please show me a REAL address that looks like Streename4bl409ent4fl2ap26 ???

Your Address Line 2 (e.g. Level 7) optional Again – no matter what I try – Error occurred – 40 characters max, no commas, no SPACES

Your Address Line 3 optional Again – no matter what I try – Error occurred – 40 characters max, no commas, no SPACES

City (e.g. Chicago) Sofia – no problem here

State (e.g. Illinois) Sofia – no problem here

Postcode (e.g. 60612) optional 1715 – no problem here

Country Bulgaria – no problem here

Bank Account Name (your full name that appears on your bank account statement) Dimitar Katelinov Koev (no problem here)

*Bank Account Number/IBAN (up to 34 characters, spaces hyphens and apostrophes are not permitted)
  • (no problem here)
*SWIFT Code (either 8 or 11 characters e.g. ABNAUS33 or 1234567891)
  • (no problem here)

Bank Name in Full (up to 30 characters, spaces hyphens and apostrophes are permitted) Raiffeisenbank (Bulgaria) EAD – UNACCEPTABLE – how should I write the FULL (official) bank name? 30 characters, no spaces, no special signs – may be I should write this like RaiffeisenbankBulgariaEAD – sorry guys, no such bank in the world.

Why would you ask for the Bank FULL name if it’s not allowed to use it? There are more than 30 OFFICIAL Raiffeisen bank names in the world (even in the USA and probably Australia)

Bank Branch City (e.g. New York) optional Sofia – no problem here

*Bank Branch Country Bulgaria – no problem here

Intermediary Bank – Bank Code (either 8 or 11 characters e.g. ABNAUS33 or 1234567891) optional

Intermediary Bank – Name (e.g. Citibank) optional

Intermediary Bank – City (e.g. New York) optional

Intermediary Bank – Country optional

Additional Info

Could you explain why would you ask for additional info if I can’t use special characters or more than 300 symbols?

Once again – don’t get me wrong but that’s just IMPOSSIBLE .

Looking forward to your official answer!

I am sorry to ask this in the forums, but if it’s a support ticket it may take you up to a week (sometimes even 10 days) to answer, which would be too much if I want to withdraw any money next month on 15th.

Thanks in advance! Dimitar Koev

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ThemeProvince
says

Why was it changed it the first place? It was perfectly fine and took only about 3 minutes to complete.

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CodeElite
says
ThemeProvince said
Why was it changed it the first place? It was perfectly fine and took only about 3 minutes to complete.

+1

I prefer to use the old textarea when withdraw my earning via SWIFT , it took only 1 minute for me (copy & paste) :D

Your Full Name:

You Full Address (including country):

Bank Account name (your full name that appears on your bank account statement):

Bank Account number:

SWIFT Code:

IBAN (if any):

Bank Name in Full:

Bank Branch Address:

Destination Country:

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theAlThemist
says

Yeah,

I tried to insert my info in its previous (original) format but it’s impossible – 300 symbols and no special character for Additional info.

What kind of additional info – would be logical if additional mean something that you can not post in the fields above.

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VisualSharing
says

Sounds like a very serious usability issue if an author (someone who is tech savvy) is not able to use the withdraw form without problems. :confused:

If there are any restrictions, it is best to have some instructions in the form, or at least an AJAX call, so you don’t have to resubmit and get totally frustrated.

Hope Envato staff will look into this.

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theAlThemist
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Anyone brown-bordered/brown-badged? Come on guys. Your so fast when a name or item is mentioned.

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Kriesi
says

I also liked the old textarea a lot more, could copy & paste the data within 3 seconds. I know that its harder to validate this data so what I propose would be to make it possible to tie all this information to your marketplace account and make it possible to preselect it if you want to.

Just an idea…

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theAlThemist
says

Great idea Kriesi! +1

However, I am not complaining about what I like more or less. It is just impossible to send correct info at the moment (at least for me, and I believe it’s not just me)

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duotive
says

Use payoneer :) We use it and we love it – simple, fast and secure every time!

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theAlThemist
says

It is not a solution. using Payoneer doesn’t make the SWIFT option work. ;) Actually it sounds like typical Bulgarian solution. :D

If something doesn’t work – don’t fix it – find another way. :D

However guys, I am serious – please, answer! At the moment, I just CAN ’T withdraw any money this month!

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