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themoholics says

Greetings all, and especially envato stuff.

Sorry for bother and spread to the public our problems, but we simply don’t know how to attract attention of the support staff.

The reason we are writing here is the money from October sales, that we still didn’t received. It is not about a $50 or $1k, the question is about a pretty heavy amount of money…

On Nov 16 we received money on the wrong account. We made a mistake when made a withdrawal and didn’t set all of the required account details. So envato stuff decided to send money to the old account. We understand that he was trying to do as best. But unfortunately it is a problem for us, so we asked to make refund and send money to the new correct account (ticket #AUY-517-89338). The staff is kindly agreed to help us. We’ve made a refund and since that time haven’t seen our money.

On Nov 30 (11 days ago) envato support staff asked to confirm the transfer and promised to procced with the transaction. We confirmed.

On Dec 4 (7 days ago), we asked for status but didn’t not received an answer.

A couple of days ago we make a new ticket (#VIW-169-16719) and tweeted @envato_support but also didn’t not received an answer.

This is kinda wierd. The only thing we are asking is to respond. Simply confirm that everything is fine or not and what the status. As I said it is pretty heavy amount of money for us and we are worried, so you should understand that waiting 2 weeks for respond can lead to a nervous breakdown.. :(

We would be very grateful if can receive and answer from support.

Thank you in advance. And sorry for this post.

(#AUY-517-89338) (#VIW-169-16719)

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KingDog Staff says

I’ll talk to Support right now. If it needs to go to the Account team you may need to wait till Australia wakes up :)

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themoholics says

I’ll talk to Support right now. If it needs to go to the Account team you may need to wait till Australia wakes up :)

Thank you very much KingDog! We appreciate this.

8 posts
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themoholics says

Our problem has been solved. Thanks to everyone who’ve been involved :)

This topic can be removed/closed.

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INDUSTRYKIDZ says

Nice

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