- Bought between 1 and 9 items
- Europe
- Exclusive Author
- Has been a member for 1-2 years
- Referred between 100 and 199 users
- Sold between 100 000 and 250 000 dollars
Greetings all, and especially envato stuff.
Sorry for bother and spread to the public our problems, but we simply don’t know how to attract attention of the support staff.
The reason we are writing here is the money from October sales, that we still didn’t received. It is not about a $50 or $1k, the question is about a pretty heavy amount of money…
On Nov 16 we received money on the wrong account. We made a mistake when made a withdrawal and didn’t set all of the required account details. So envato stuff decided to send money to the old account. We understand that he was trying to do as best. But unfortunately it is a problem for us, so we asked to make refund and send money to the new correct account (ticket #AUY-517-89338). The staff is kindly agreed to help us. We’ve made a refund and since that time haven’t seen our money.
On Nov 30 (11 days ago) envato support staff asked to confirm the transfer and promised to procced with the transaction. We confirmed.
On Dec 4 (7 days ago), we asked for status but didn’t not received an answer.
A couple of days ago we make a new ticket (#VIW-169-16719) and tweeted @envato_support but also didn’t not received an answer.
This is kinda wierd.
The only thing we are asking is to respond. Simply confirm that everything is fine or not and what the status.
As I said it is pretty heavy amount of money for us and we are worried, so you should understand that waiting 2 weeks for respond can lead to a nervous breakdown.. 
We would be very grateful if can receive and answer from support.
Thank you in advance. And sorry for this post.
—
(#AUY-517-89338) (#VIW-169-16719)
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
I’ll talk to Support right now. If it needs to go to the Account team you may need to wait till Australia wakes up 
- Bought between 1 and 9 items
- Europe
- Exclusive Author
- Has been a member for 1-2 years
- Referred between 100 and 199 users
- Sold between 100 000 and 250 000 dollars
KingDog said
I’ll talk to Support right now. If it needs to go to the Account team you may need to wait till Australia wakes up
Thank you very much KingDog! We appreciate this.
- Bought between 1 and 9 items
- Europe
- Exclusive Author
- Has been a member for 1-2 years
- Referred between 100 and 199 users
- Sold between 100 000 and 250 000 dollars
Our problem has been solved.
Thanks to everyone who’ve been involved
This topic can be removed/closed.
- Microlancer Beta Tester
- Author had a Free File of the Month
- Author was Featured
- Most Wanted Bounty Winner
- Has been a member for 2-3 years
- Sold between 50 000 and 100 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Contributed a Blog Post
- Interviewed on the Envato Notes blog
Nice
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