90 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+3 more
HawkTheme
says

Hi, I have not received my money after 5 business days from the time I receive the payment confirmation email.

I contact support immediately, but it’s over 24 hours, there is no reply.

I also contact my bank, they don’t receive the money, so where is my money?

Is anyone who can tell me what should I do now?

6 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
Templatis
says

cry and pray :D

81 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
sillybarbarian
says
Templatis said
cry and pray :D

Not funny.

In case you don’t receive an answer time of 24 hours, they possibly try to review the proccess more attentive or skipped it. I would contact the support on twitter with my ticket ID.

2627 posts Put a Donk On It
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+11 more
ThemeProvince
says

Notice that it is the weekend hence why no one has answered your support request. You may have incorrectly entered your swift info which is a likely cause for not receiving payments also another common cause is that your bank has decided to return the payment because they believe it to be fraudulent or they have noticed incorrect or missing information.

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