246 posts
  • Has sold $10,000+ on Envato Market
  • Won a Most Wanted contest
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more

Hey everyone, I have problem with withdraw that i never exprience that . I submit my paypal email normally month ago and i should receive money at 17th this month.
But envato send me email that my paypal is blocked or inactive and want new paypal account to send money.
I do not know where is problem but i send a second paypal email to envato .And i do not receive money yet :) after 4 days.
I created some ticket and send 3 email to envato but envato dose not answer me.
How can i solve this problem? Thanks

267 posts
  • Contributed a free file of the month
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
+2 more

The only thing you can do is “keep calm and keep waiting”. You can also tweet your support ticket on envato twitter for faster response. This happend for me at the first time I’m here, my paypal blocked then I send them another paypal email, they send that money after 1 day ;)

401 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more

I’m sure Envato staff will jump on this soon enough and get it sorted out.

To save yourself future headaches, I would strongly suggest to use either Payoneer or direct SWIFT transfer. Paypal can simply not be trusted (believe me, I have had my fair share of issues with these guys).

2770 posts Community Team
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Taught a course or tutorial on Tuts+
  • Attended one of our Meetups around the world
+19 more
Envato team

Hey h2theme,

The ticket is alive and well, no need to submit further tickets. The current one is being looked into by our Finance Team, and you will be hearing back from us as soon as possible. Thank you for your patience!

Locking this thread up, please respond via the ticket as soon as you hear back from us. Thanks!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
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Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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