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colorit says

Hi,

I’ve bought here many Wordpress themes some months ago for my Wordpress 2.8.6. Now Wordpress 2.9 is final, but many of these themes does not work any longer with WP 2 .9 (custom fields for thumbnails, for example, have been used by the author).

Some authors do not answer to any comments of any person in their themes’ threads and do not answer to any e-mails, neither to mine, nor to the e-mails of others.

So we have spend a lot of money for nothing here?

These authors still have their themes for sale here – although they do not work with WP 2 .9

:-(

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mrjasmin says

Nothing wrong with that. Authors don´t need to make it work with 2.9 if they don´t want. And remember that giving support is not a must but it is rather recommended.

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CreatingDrew says

Hi colorit,

I understand it is frustrating when a theme may not work properly with a new WordPress version, however, there are a few things to keep in mind.

-You can and should always check the item sidebar first to see if 2.9 is listed. This will tell you right away.

-WP 2.9 is still very new and many authors need time to make changes/fixes.

-It is the Holiday season, so author support may be less than usual as people are out spending time with their families etc.

-Almost all but the latest themes have been uploaded before WP 2 .9 was released, and thus aren’t required to work with 2.9. In fact, WP themes just need to work with the version they are labeled with.

-Author support though encouraged is not required.

Like I said, I know it’s frustrating, but a lot of us here are really familiar with WP and love to help out if people ask nicely ;) I’m also sure many authors will be back and responding to emails shortly.

Just some things to think about :)

-Drew

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chrisfay says

If you’re sure it doesn’t work with 2.9 (and it’s not a plugin conflict of some kind) I’d simply contact support – as you are aware, authors are not required to provide support for themes any way, although most will. If a theme is not supported in the latest version of WP and the author is unwilling to update it, it should be removed IMHO , as it doesn’t do much good to keep a theme in the marketplace that doesn’t work… obviously.

EDIT : Too slow I guess :)

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CreatingDrew says
If a theme is not supported in the latest version of WP and the author is unwilling to update it, it should be removed IMHO , as it doesn’t do much good to keep a theme in the marketplace that doesn’t work… obviously. EDIT : Too slow I guess :)
They work, just some do not yet work or aren’t compatible with the freshly released version (and frequent updates is something WP is notorious for). We have to give theme authors time to update and make fixes, it would not be fair at all to disable every theme that happened to not be compatible yet with WP 2 .9. We would end up disabling all kinds of themes every time an update to Wordpress was released. Give it time ;)

It shouldn’t be a big issue, as compatible versions of WordPress are listed clearly on every item page.

Hope that clears some things up. :)

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luckykind says
So we have spend a lot of money for nothing here?

Just wanted to add on to all the helpful feedback that you’ve already received here…

Prices are actually really cheap. Sometimes authors need a 100 or more sales to just get back what they put into it, and sometimes they don’t even get that.

If you were to hire someone to build the theme you purchased… you could expect to pay anywhere between 10-100 times what you paid here. On top of that you would still expect to pay for any support requests outside of a developers own wrong doing… which is the case here.

So, you are actually getting a “whole lot” for “very little” here…

Plus a great community of helpful people in the forums… ;)

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colorit says

Thank you all. But what is really annoying in my opinion, that many people in these authors’ threads (below their themes, the comments) don’t give ANY answer and even respond to e-mails by the contact form.

If they don’t want to offer updates to WP 2 .9 … ok, but no reactions over weeks (since end of November) to anybody? No go …

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chrisfay says
If a theme is not supported in the latest version of WP and the author is unwilling to update it, it should be removed IMHO , as it doesn’t do much good to keep a theme in the marketplace that doesn’t work… obviously. EDIT : Too slow I guess :)
They work, just some do not yet work or aren’t compatible with the freshly released version (and frequent updates is something WP is notorious for). We have to give theme authors time to update and make fixes, it would not be fair at all to disable every theme that happened to not be compatible yet with WP 2 .9. We would end up disabling all kinds of themes every time an update to Wordpress was released. Give it time ;)

It shouldn’t be a big issue, as compatible versions of WordPress are listed clearly on every item page.

Hope that clears some things up. :)

Sure, makes sense.

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chrisfay says
Thank you all. But what is really annoying in my opinion, that many people in these authors’ threads (below their themes, the comments) don’t give ANY answer and even respond to e-mails by the contact form. If they don’t want to offer updates to WP 2 .9 … ok, but no reactions over weeks (since end of November) to anybody? No go …

Support is not required – they never have to respond…ever.

Don’t get me wrong – most will, but that’s not the rules…

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CreatingDrew says
Thank you all. But what is really annoying in my opinion, that many people in these authors’ threads (below their themes, the comments) don’t give ANY answer and even respond to e-mails by the contact form. If they don’t want to offer updates to WP 2 .9 … ok, but no reactions over weeks (since end of November) to anybody? No go …
I understand, that is frustrating. The smart authors know to always try and provide the best support as is possible for them to give.

Do keep in mind that November and December are really busy Holiday months for a lot of people, so don’t lose hope on the authors responding if they seem absent :)

I think every author wishes they could provide amazing support 24/7, but some of the more popular authors would spend all day and night responding to emails :D

-Drew

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