552 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 100+ members
  • Located in Canada
  • Has collected 100+ items on Envato Market
+1 more
OurWebMedia says

Hi,

I purchased a beautiful theme tonight to use on Wordpress but I seem to be having difficulties installing a new theme. It just loads and then times out or says “Failure Notice” and asks me to retry.

Does anyone by chance know how to resolve this problem?

Thanks, Bryce

415 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
  • Located in Europe
  • Sells items exclusively on Envato Market
+2 more
osigrandi says

It’s best to contact the author directly through their user page :)

162 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has collected 1+ items on Envato Market
+6 more
ponjoh says
Hi,

I purchased a beautiful theme tonight to use on Wordpress but I seem to be having difficulties installing a new theme. It just loads and then times out or says “Failure Notice” and asks me to retry.

Does anyone by chance know how to resolve this problem?

Thanks, Bryce

It’s probably best to contact the author of the theme in cases like these.

552 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 100+ members
  • Located in Canada
  • Has collected 100+ items on Envato Market
+1 more
OurWebMedia says

But I don’t think it’s a problem with the Template.

It’s wordpress. I cannot install any template, I get the same problem… Just keeps loading and nothing happens until eventually it finally says Failure Notice.

Any ideas?

415 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
  • Located in Europe
  • Sells items exclusively on Envato Market
+2 more
osigrandi says

How are you uploading the templates? Are you uploading them from the wp-admin area or via FTP ?

552 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 100+ members
  • Located in Canada
  • Has collected 100+ items on Envato Market
+1 more
OurWebMedia says

Hi,

I resolved my problem.

I was uploading the template through WP-ADMIN. This is how I’ve always done it, but learned from another post that someone recommended just uploading it through FTP and setting it up that way.

All works now.

If you don’t mind, I’d like to ask why I had to do it this way rather than through WP-Admin?

Thanks, Bryce

415 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
  • Located in Europe
  • Sells items exclusively on Envato Market
+2 more
osigrandi says

I’m suspecting that some folder permissions are messed up..maybe the themes folder is not writeable and wp-admin isn’t able to upload in there.

This is not necessarily something bad and from a security point of view, it’s actually probably better that the themes folder is not writeable.

552 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 100+ members
  • Located in Canada
  • Has collected 100+ items on Envato Market
+1 more
OurWebMedia says

Thank you for that explanation :)

And thank you for the prompt assistance!

2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
bylsma says

Hi I have the identical problem and have had no results trying FTP either.

Any suggestions?

thank-You in advance.

I have attempted to get help from the author.

2 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 1+ items on Envato Market
bylsma says

What is this?

I’m looking for some intelligent help here if you are not capable of giving any then bow out!

So far I have found this same problem repeated in this forum numerous times. Is there not one of you that can solve it?

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by