This company is terrible. I too purchased a template from Theme Forest and then later learned it is not compatible with Wordpress.org. I asked for my money back a few days ago and have not heard from the company. THey definitely deceive their customers and I will never recommend their templates. I suggest they refund me or I’ll have to share my experience on other sites.
if you contacted marketplace support ( here: http://support.envato.com/ ) allow up to 5 days (not including weekends) for a reply from them.
nancynessel the fact that you have no clue what wordpress.org and wordpress.com are doesn’t mean ThemeForest is terrible. It’s easy to blame others. If you have no clue what you’re doing, hire someone more capable and knowledgeable in web development that knows what items are published on ThemeForest.